BBB Accredited Business sinceAdditional Locations
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This company offers Lawn & Garden equipment, parts, accessories and service for over 30 major outdoor power equipment brands, including: STIHL, Toro, Cub Cadet, Husqvarna, Honda, Exmark, Echo, Scag, Snapper, Troy-bilt, MTD, Kawasaki, Briggs & Stratton, and Kohler Engines.
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A BBB Accredited Business since
BBB has determined that Hill Country Outdoor Power meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hill Country Outdoor Power include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Douglas Hooks, Managing Member Mr. Jim Dees Ms. Lise Harding, Director Ms. Jessica Poer , Office Manager Mr. Edward Roberts, Store Manager
Lawn & Garden Equipment & Supplies Lawn Mowers Lawn Mowers - Sharpen & Repair Internet Shopping Engines - Supplies, Equipment & Parts Tractor Dealers Tractor Equipment & Parts
Products & Services
Hill Country Outdoor Power sells the following brand(s): Briggs & Stratton, Cub Cadet, Echo, Exmark, Honda, Husqvarna, Kawasaki, Kohler Engines, MTD, Scag, Snapper, STIHL, Toro, Troy-bilt
Hill Country Outdoor Power offers the following product(s): Chainsaws, Generators, Hedge Trimmers, Lawn & Garden Tractors, Pole Saws, Riding Mowers, String Trimmers, Tillers, Walk-Behind Mowers
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||9:00 AM - 3:00 PM|
Method(s) of PaymentOnline: Credit Card, Check or Money Order. In-store: Cash, Check, Credit Card.
Refund and Exchange PolicyFor online says, customers have 30 days from receipt of order to return the parts for a full refund, less shipping charges on the invoice. Customers have and additional 60 days (for a total of 90 days) to return the part to us for a refund, less shipping charges on your invoice and a 25% restocking fee (for returns within 31-90 days).
Alternate Business NamesHCOP, LLC PartsTree.com
HCOP offers Lawn & Garden Equipment, Parts, Accessories and Service for most of the major outdoor power equipment brands. PartsTree.com offers genuine OEM parts for 25 major brands and equipment for Husqvarna and Kawasaki. This company can deliver.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview