BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Hill Horticulture Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hill Horticulture Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Commission on Environmental Quality
12100 Park 35 Circle, Austin TX 78711
Phone Number: (512) 239-1000
Type of Entity
Business ManagementJohn M Hill, Owner Mr. Marc Moreno III, VP
Landscape Contractors Landscape Designers Lawn Maintenance Tree Service Tree Service - Pruning Outdoor Kitchens Patio & Deck Builders Patio, Porch & Deck Enclosures Fence Contractors Fence Staining Lawn & Garden Sprinkler Systems Landscape Lighting Irrigation Consultants Irrigation Systems & Equipment
Industry TipsAdvice on choosing a lawn care company Landscaping tips Tips for hiring a contractor
930 Clydeville Rd
San Antonio, TX 78216 (800) 216-5191 2104946469222 (210) 998-9886 2104946469x227 Directions
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Additional Phone Numbers
- (210) 421-5701(Phone)
- (210) 998-9886(Phone)
- (800) 216-5191(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: ***** from Hill Horticulture came to our home about xeriscaping and redoing a retaining wall on our property. She had presented the barrier their company uses has been used of golf courses, rich homes up in the hills; we would never have to worry about weeds or grass again. She saw were are both disabled veterans and require the use of a wheelchair when we leave our home. We paid and had the retraining wall was paid for and completed months before the yard was touched. She saw when she came to set up date for yard that we had a wheelchair ramp installed at the front door. Again I repeated my wife is allergic to grass to the point of EPI pen use. We wanted the yard zero maintenance, and she said the company could do it for $18.000 ish. This would be rocks in the entire yard, two inches of yard pulled up to get rid of grass, barrier would be laid down and in the area designated in the back yard fake grass (can't remember official name) would be put in. The front yard was dug up about two inches prior to barrier laid down then rocks; since then no weeds. Left side of front yard (when looking at home from street) and entire back yard except where fake grass is-----NO< THERE WAS STILL GRASS WHEN BARRIER WAS LAID DOWN>. I told the crew member who spoke little English & crew changed during week there was grass still, it was not dead. He told me they were told to rush and hurry up on getting the job down. When I called, the Foreman's supervisor said I most of misunderstood the gentleman, really so you are sending people out who are unable to speak English, wondering then if these workers are legally here in Texas? I stated I have grass still in my yard and the following Monday after the week the job was accomplished the foreman came out even though I did not want to speak to him, I asked for the owner who still have yet to speak to. The foreman's supervisor said via phone after I showed the foreman all the areas with grass growing through the barrier and one area the barrier is basically missing. Today the area is still missing part of the barrier. The supervisor said he would send a person out (the last two weeks of May until the end of July) to spray grass and weed killer of the rocks. I do not see how this is going to help. After this last rains & floods last week I have numerous areas of grass coming through; I can send pictures if you wish. I feel I was taken advantage of.
Desired Settlement: WE DO NOT WANT TO SPEAK TO THE COMPANY Since the company seems to think their job is done and since the contract did not specify digging of the yard except in that one patch then the grass killer would work. Obliviously it has NOT!!!!! You can look at www.domyownpestcontrol.com there is a chemical called TVC, total vegetation control and it is pet safe and can be painted with a brush on the grass around my five fruit trees. I would need four bottles of this and two bottles of the non-ionic surfactant for herbicides at a total of $294 (free shipping) and pay someone labor to apply this over a week on my yard which would cost about $150. Since wife and I are not able to do the work ourselves. I feel the conversation ***** had with us on numerous occasions when she came over to show plans and cost of options for yard; she said the crew would dig up the ground, get rid of the existing layer of grass, spray weed & grass killer then lay down their patented weed barrier which is a white cloth like a cotton ball and then cover it with rocks. Overall result would be a southwestern look with no need to mow, weed, and or maintain anything. Yes every once in a while a weed might fly in and try to grown, spray it and it is gone. I have pictures showing since the grass was not eliminated in the beginning I was grass, weeds, and ruined barrier. The company does not want to own up, the supervisor never came over to look, the owner who I asked to speak to twice---we never spoke. Day after, I called ***** and told her the grass was never eliminated and in addition to the pictures I sent her during the work being done, it is not what I asked for. I have a security camera unit, I can sit on my couch and watch the crew out front, back yard, etc. and I told the company this (***** knew since she was in my home). I told them I basically paid a years worth of money since my wife and I are disabled veterans, no retirement check from military due to military deciding to medical separation instead of retirement which is a way for the military admitting yes we screwed you up but do not want to pay completely for it. We informed her we are on a set income every month of VA disability and Social Security Income and we have a 17 year old (who just graduated) and an 11 year old going into 6th grade, she meet them one time when she was here on a day there was no school. Why would I give almost a years worth of income for a shady job, I could have paid less by renting the equipment, buying the materials and having college students do the work-----I did this for my fence.
Better Business Bureau:
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.