BBB Accredited Business sinceAdditional Locations
Phone: (512) 379-5470 1825 E 38th 1/2 St Ste 207, Austin, TX 78722
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A BBB Accredited Business since
BBB has determined that Noonday Collection meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Noonday Collection include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Jessica Honegger, Director Mr. Travis Wilson, Co-Ceo Ms. Sandy Zepeda, Customer Service Manager
Jewelry Designers Gift Shops Home Decor, Accessories & Gifts - Online Retailer Internet Shopping
Products & Services
Noonday Collection offers the following product(s): Bags, Belts, Bracelets, Earrings, Home Goods, Necklaces, Scarves & Gloves, Stationary & Journals
Method(s) of PaymentThis company accepts all major credit cards.
Refund and Exchange PolicyConsumers may return or exchange any unworn items in resalable condition, with accompanying proof of purchase, within 90 days of the original shipment date.
For returned unworn items received in resalable condition within 30 days of the original shipment date, you can receive a refund for the original price paid, with the same payment method used on the order. Original shipping charges are non-refundable. If you paid your Ambassador with cash or check for your order, Noonday Collection will issue a refund to your Ambassador, who will arrange for a timely refund directly to you. Credit card, check or cash refunds are not available after 30 days from original ship date. After 30 days, you will be issued Noonday Collection credit for the original price paid.
If you return or exchange an unworn item within 90 days and choose to be refunded in the form of Noonday credit, you will receive Noonday credit for the original price paid plus an additional $6 to help cover the shipping and handling charges on a future order. Original shipping charges are non-refundable.
Gift cards and Final Sale items cannot be returned or exchanged. Lost items or items damaged due to normal wear and tear are not covered under our replacement policies.
Items that are damaged in transit or are missing from shipment and reported within 30 days of original shipment date are eligible for replacement, exchange or refund.
If your Noonday item has a defect in construction, Noonday will provide a replacement within 90 days of the original shipment date, with accompanying proof of purchase, at no additional cost to you.
To return or exchange an item, please contact Noonday customer support by emailing email@example.com with your Noonday invoice number and a brief explanation of your claim. Then send the items you wish to return to:Noonday Collection Returns / Exchanges
PO Box 4159
Austin, TX 78765
Please include a note with your name, a copy of your Noonday invoice and a brief explanation of your claim.
As soon as Noonday receives your returned items, we will promptly process your return, exchange or refund. Please allow up to 5 business days for your return shipment to arrive at our offices. Once we process your return, you will see your refund payment within 10 business days depending on your issuing bank and/or billing cycle.