BBB Accredited Business since
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This company offers jewelry manufacturing, distribution of jewelry tools, equipment & findings in 14K & sterling. Retailer and Wholesaler of finished jewelry and beads in sterling, 14K and semi precious stones. Custom jewelry using customer's gold and stones or ours. Bead & pearl stringing.
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A BBB Accredited Business since
BBB has determined that Casa de Oro Jewelers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Casa de Oro Jewelers include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMs. M D Schade, President Mr. Terry Schade, VP
Jewelry Designers Diamond Cutters Diamond Setters Gold Leaf Gold Stamping Jewelry Manufacturers
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I went to the store (Casa de Oro) to get the battery changed on a watch. The watch in question is Freestyle tide 3.0 color:black. This watch is rated for 100 meters water resistance and is advertised for water sports. The watch is valued at $110. I have had this watch for at least 2 years and I have used it numerous times for surfing and SCUBA diving. I got the battery on the watch changed on 4/23/13 at Casa de Oro. After the battery changed the watch performed perfectly. I went surfing with the watch either the next Saturday or the Saturday after that, I can not remember which. This was the first time the watch had been in the water since the battery was changed. When I was in the water I realized that the watch was dead. On 5/21/13, I took the watch in question back to Casa de Oro and told them that the watch died while I was surfing. One of the employees took the watch apart and showed me that the inside of the watch and the battery were very corroded. The employee told me that water had leaked into the watch and that the watch was destroyed. I then asked the employee if the store would reimburse me for the watch. He said that he would have to ask the owner. The employee put the watch back together and then brought me approximately 7 dollars and a receipt. I quickly counted the money and without looking at the receipt I realized they were simple reimbursing me for the battery. I told the employee that I meant that I wanted them to reimburse me for the destruction of the watch, which I think the employee already knew. He told me that it was not the stores fault that the watch broke and that it was only water resistant to 100 meters, not water proof. I informed him that I had been surfing and SCUBA diving numerous times with the watch and that the only time it broke was the first time I took it in the water after the battery change. The employee still maintained that the store was not responsible for the watches failure to keep out water. I asked to talk to the owner. The owner came out and talked to me, this was the same man who had done the original battery change. My conversation with the owner was very similar to my conversation with the other employee. Near the end of our conversation I told him that he must have made some mistake changing the battery because the water resistance failed the first time I took the watch in water since the battery change. I also informed the owner that I have taken the watch surfing and SCUBA diving many times before the battery change without incident. He told me that he remembered changing the watches battery and that he made no mistake, and that if he had made a mistake he would have told me. In short, the owner refused to refund me the money to replace the watch. It is also worth noting that I took the watch back within 30 days of the original battery change, which is within the stores return policy, which is printed on the receipt for the original battery change. I still have this receipt. In my opinion, because the store agreed to do the battery change without giving me any kind of verbal or written disclaimer, it is reasonable for me to have expected that the watches waterproofness would have been preserved after the battery change. Thank you for reviewing my complaint.
Desired Settlement: I think the just outcome would be for the store to refund me the appropriate amount of money to replace the watch. The store should also cover the sales tax that will be paid to replace the watch. The MSRP for the watch is $110, which is what I paid for the watch.
The following is in reply to a consumer complaint shown as your case #*******.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved