This Business is not BBB accredited
Green Host It, Inc.
Phone: (512) 961-8289 3267 Bee Cave Rd Ste 107 # 285, Austin, TX 78746
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Green Host It, Inc. include:
- Length of time business has been operating
Factors that raised the rating for Green Host It, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMs. Stephanie Rosendahl
Internet - Web Hosting Internet Services Internet Access Provider Internet Shopping
THIS LOCATION IS NOT BBB ACCREDITED
3267 Bee Cave Rd Ste 107 # 285
Austin, TX 78746 (512) 961-8289 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
|2/13/2014||Problems with Product/Service|
Read Complaint Details
Complaint: On June 27 we purchased a new hosting service for our website which included mobile website and a one time website maintenance for $189. The ***** agreed to also do a word press website. The following day we received a duplicate bill and were immediately concerned about the early billing issues. We stopped everything, regrouped and determined to proceed on 6/29. We were advised the website would be complete by the end of July. At the end of July the website was not done and our current website (with another provider) had to be extended for another few weeks in august to accommodate this. Naturally I was upset as I was now paying 2 providers. Now we are at the end of August and we are still paying two providers as the website is not done. We bought another domain name for this. I asked for a refund since a completed product was not delivered timely and GreenHostIt is not hosting our full service website at this time. I was advised I would be refunded $29.95. We are asking that the $29.95 be refunded for missed deadlines, the $48 for a mobile website (another service we did not receive) and the $189 for website maintenance. I think in all fairness the hosting fees should be refunded since nothing was hosted but at this time we have lost enough time and money dealing with this.
Desired Settlement: We are asking that the $29.95 be refunded for missed deadlines, the $48 for a mobile website (another service we did not receive) and the $189 for website maintenance. I think in all fairness the hosting fees should be refunded since nothing was hosted but at this time we have lost enough ti,me and money dealing with this. We did not receive the acceptable product and hosting we paid for.
Hello *** ****
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.