Business ProfileforRackspace US

I am an 18-year loyal customer of ******************** and unfortunately have witnessed the decline from their "Fanatical support" to "Zero support". In august 2023 I convinced my management team to migrate our server to a Rackspace cloud server option with backup. My company assigned me the goal of getting a better solution than what we had before and immediately Rackspace was first choice on my mind due to my past experiences. 2 months into my service contract with Rackspace ($3,092.81 later), my virtual cloud server started causing unpredictable issues with my instance resulting in all sorts of problems to my client websites. After deeper inspection, it turns out around 1/3 of my virtual memory was used by Rackspace services internally that was not in my control. When I wrote to support about this issue, (ticket #******-ord-0000666), they kept blaming me for the problem. Eventually (September 2023) my company decided to move to Azure and close our Rackspace account so we can get this problem under control before we start losing our clients. As expected, in September 2023 we moved to an Azure virtual server and all of these issues disappeared. With no changes to our source code other than moving our code over and re-configuring for routing into the new Azure virtual server.Now months go by and we are doing fine and I notice my credit card continues to be charged by Rackspace for the past 3 months. So, I write the ticket to Rackspace and here is the summary of the Fanatical Support timeline:I wrote again to support (ticket #******-ord-0000910). Fanatical support at your best:- January 24, 2024, I opened the ticket asking why am I charged all this money after I already closed my account.- January 24, 2024 Support person ***** says he will get this over to the account team.- January 30, 2024 (6 days later) someone write they are reviewing my ticket - February 9, 2024 (10 days later) I get a message saying they regret that I am leaving them and they will close my service and I should expect more billing for February. This is crazy!!!!! I closed my service in September. They never read my messages, bounced me around their support and did not acknowledge the money owed to me. I want a refund for the following services which should have been closed Owed to Me:10/20/23 $539.16 11/20/23 $130.20 12/20/23 $126 1/20/24 $130.20 Total $925.56