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BBB Accredited Business since
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This company offers high speed broadband, wireless internet and web hosting.
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A BBB Accredited Business since
BBB has determined that Electronic Corporate Pages Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Electronic Corporate Pages Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementTushar Patel, President
Internet Services Internet - Web Hosting
Alternate Business NamesECPF Western Broadband
12113 Roxie Dr Ste 200
Austin, TX 78729 (512) 257-1077 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We have used Western Broadband as our internet provider since moving to Weir, Tx in August of 2014. We have had nothing but problems with the quality of their service and their customer service representatives. We are paying $65 a month for 2 megabytes/sec - this means is that we are paying twice the amount for 1/4 of the service through any other provider. We are told we can pay $20 more a month and be moved up to 5 megabytes/sec. Example: Time Warner Cable charges $29.99 for 50 megabytes/sec. We are in a small town so we have no other choice, but to go with this company if we want internet in our home. We have spent hours upon hours on the phone with tech support to figure out why our internet drops every evening at 10 pm (oddly the same time the company closes), so there is no way to even troubleshoot the problem. When we are able to speak with someone about the problem we are met with rude customer service agents that tell us it is our fault and our problem. That they cannot and will not do anything to help. I asked to speak with a manager and was told that since it is a small company there are no higher ups to speak with, leaving us with absolutely no recourse in fixing the issue. I cannot tell you how frustrating it is to be stuck in a contract with a company that refuses to even address the problem. PS It took 20mins to just type out this paragraph it is so
Desired Settlement: Internet service that works since I am paying for it!
Tuesday, February 17, 2015