If yes, click here to login.
BBB Accredited Business since
Phone: (800) 334-1494 Fax: (512) 857-0870 2929 Longhorn Blvd Ste 103, Austin, TX 78758
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company is an online retailer offering air purifiers and air filter systems to consumers and businesses.
Request a Quote
A BBB Accredited Business since
BBB has determined that Air Purifiers America Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Air Purifiers America Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Lilly Garcia , Accounting Manager Mr. Warburg Lee, CEO
Internet Services Air Purifying & Cleaning Systems & Equipment
Alternate Business NamesBuyPowermate Web Stores America
2929 Longhorn Blvd Ste 103
Austin, TX 78758 (800) 334-1494 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/28/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I purchase the A350 from this corporation in June. I worked great for the first 3 to 4 months. I began noticing after this that the air purifier was blowing out dusty air. After inspecting the unit I realized that the inside and fan within the unit (beyond the air filter) were dirty. I contacted the company and was given a shipping label to return the unit back to them for inspection and service. After about 3 weeks I received the same unit back with the excuse that the filter caused a problem, any way got this on 12/**/13 and it was exactly the way that I sent back to **** corporation. They gave me a new filter and that was it! Still dirty and blowing dusty air out on startup. There are dirt marks coming out of where the clean air is suppose to be coming through. Dirt should not be getting past the air filters or this unit is merely a $500.00 fan. I had a lot of faith in this company, now I am stuck with a filthy so called air purifier. So anyone seeing this write up and you have purchased one of their purifiers needs to shine a flashlight into the area behind the filters and run your finger onto the fan blades with the machine unplugged. Thank you.
Desired Settlement: A refund, I had to go out and buy another purifier from ******* due to having severe vertigo from allergies while waiting for the unit to come back three weeks later. I also don't have any faith in this brand of purifier anymore and what would be the sense of getting another with the same problem down the road.
After speaking with my Customer Service department I was informed they are already working with this client. We received the unit back, cleaned it, inspected it, and returned the unit to client for review. The client states the product still did not meet her environmental requirements so we have offered her to return the unit for a full refund. The client is happy and satisfied with the resolution as confirmed by a call from us to her this morning.
Please let me know if this resolves this matter on your end or if you need additional information. And thank you for the call about it being outstanding on your books, and for updating the email records so I will receive further communication from you directly.
Director of Customer Relationships
Better Business Bureau: