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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Texas Coastal Vacations LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Texas Coastal Vacations LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Rick Bennett, Owner
Hotels Property Management Real Estate Rental Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2856 S Alameda St
Corpus Christi, TX 78404 Directions
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Types of Complaints Handled by BBB
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- Problems with Products or Services
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BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: We rented two condo units from this company in Corpus Christi at ***** *** ***. The units were advertised as remodeled and sadly both units were in terrible shape. Mold was growing on the bathroom walls and the exterior of the refrigerators were rusted. The disgusting grime in the kitchen prevented us from cooking and the oven had some stuff smeared all on the inside. I couldn't leave food as the bugs were robust and I couldn't cook food as the units were just nasty. I tried to send a complaint but never heard back from the company.
Desired Settlement: I want it acknowledged of the misrepresentation of the units and an apology. I don't want others to have this same experience.
Below is a copy of our waiver and contract that is signed by every renter. The owner collected the money, which leaves us with no power to refund any amount. The guest did stay which the owner may not be willing to refund the amount. This case should be taken up directly with the owner if they would like a refund.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
|7/2/2012||Problems with Product/Service|