Business ProfileforRadisson Hotel Austin North

Hotel is in dis-repair. Most amenities are closed but this information was not included on their page or when I booked so I only found out they were closed when I arrived. Large air vents running from outside through inside of hotel and onto ceiling. Safety hazard bc the vents block some of front entrance and causes loud noise. No hot water at all and the front desk is aware and is trained to tell you about it after youve checked in. When everyone is using it and because of old plumbing, hot water is not available . I tried to shower at off peak times, 4pm and again at 5am and still ice cold. Carpets old and dusty. A/C in my room didnt work and they said it was because it was a new system. Bed was itchy and uncomfortable so I left early morning after having gotten no sleep. The bedding is old and smelly. Room and bathroom not clean. Paint and floorboards coming off the walls. The staff are really nice but this hotel should not even be open to public due to so many health and safety concerns. Tried to file a complaint with the hotel once I got back home but was told by ****** that they could do nothing for me bc I did not file the complaint in person while I was there. Just a horrendous experience.