This business is not BBB accredited.

First Impression Homes

Phone: (512) 442-7653 Fax: (512) 628-3088 PO Box 161811, Austin, TX 78716

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for First Impression Homes include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for First Impression Homes include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on First Impression Homes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 03, 2003 Business started: 01/27/2003 Business started locally: 01/27/2003
Type of Entity

Sole Proprietorship

Business Management
Mr. Bill Harthcock, Owner
Contact Information
Principal: Mr. Bill Harthcock, Owner
Business Category

Home Staging

Additional Locations


    PO Box 161811

    Austin, TX 78716 (512) 442-7653


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/7/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The company first impression homes did not return my security deposit upon my move out of the home. The Contract I have with first impression homes clearly States they are to return my deposit within 30 days of Move out. It is now been 35 days and still no deposit or no resolution. I Am highly concerned I have just uncovered that I am not the first to be scammed by this company. I left the home in perfect condition as witnessed by the homeowner. First impression homes offered no itemization list or reason for keeping my entire security deposit. I Have made every attempt to contact the owner **** ********* who has only Offered more delays and unbelievable stories.

Desired Settlement: I would like my security deposit back that I entitled to.

1/2/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Upon move-out of home tenders at **** * ***** in *** ******** **, the home tenders took an ***** vacuum and a cut crystal bowl belonging to the owner of the property. The home owner and real estate agent have contacted via e-mail, texts, voicemails **** ********* for the items to be returned to ***** *********. At the only contact with ****, he gave the phone number of the home tenders to the owner. The owner called and the home tenders told her that the items will not be returned until they receive their deposit back from First Home Impressions. ***** and her real estate agent have left numerous texts, voicemails to rectify the situation. She still has not received the items nor returned calls or texts. The home tenders are "holding hostage" the vacuum cleaner and cut crystal bowl until they receive their deposit from First Impressions. This is not the home tenders property nor are they allowed to use it as a bargaining items. **** has not made any effort in returning the items from the home tenders to *****. ***** ********* wants her vacuum and bowl returned.

Desired Settlement: ***** wants her vacuum cleaner and cut crystal bowl returned no later than Dec. 15, 2013. If not returned, then payment of $850 for the ***** vacuum cleaner and $150 for the cut crystal bowl for a total of $1000

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on First Impression Homes
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)