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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Aire Serv Heating & Air of Austin meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Aire Serv Heating & Air of Austin include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMs. Sylvia Crunk
Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Duct Cleaning Insulation Contractors Equipment & Supplies Air Conditioning Contractors & Systems
Alternate Business NamesTrue, Inc.
Industry TipsAir conditioning repair tips Tips for hiring a contractor
PO Box 202276
Austin, TX 78720 (512) 258-4810 (512) 331-5248
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Additional Phone Numbers
- (512) 331-5248(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Aire-Serv refused repeatedly to say whether it would send a technician to my homed, despite being under contract with American Home Shield. The only contact with a technician resulted in his saying there was no paperwork. AHS said repeatedly that the paperwork had been sent, then re-sent it. Still, no response from Aire-Serv.
Desired Settlement: Their removal from the BBB. They're uniformly rated negatively on Yelp.
Business Response: We closed our office for the 4th of July weekend. We were closed from Friday through Sunday and had one technician on call. The technician was servicing emergency calls. American Home Shield did not send your call as an emergency. The answering service was answering calls for us and should have advised you the that office was closed and we would respond to you on Monday during office hours. If you were in need of emergency service then calling American Home Shield to expedite service would be your next step. American Home Shield was aware we were closed. We work through American Home Shield and they dictate what calls are emergency calls. The technician on call does not have access to our email. If you had called American Home Shield and requested that your call be expedited, then American Home Shield would have contacted our technician to ask him if he was able to except your call. If he wasn't able to then they would have transferred it to another company. You did not do these, hence, our technician on call could not respond to you until he had that paperwork. Giving us bad reviews before getting all the facts and complaining to the BBB is a great way to ruin small companies. We have great reviews on other sites and we care tremendously about our customers. However, we care about our employees even more. We wanted them to have some time off to regroup. Thank you for understanding.
|10/30/2013||Delivery Issues | Complaint Details Unavailable|
|1/11/2013||Problems with Product/Service | Complaint Details Unavailable|
|8/22/2012||Problems with Product/Service|