This business is not BBB accredited.

Go Green Squads,LLC

Phone: (512) 326-9300 Fax: (512) 326-9301 900 Old Koenig Lane #127 , Austin, TX 78756 http://www.gogreensquads.com ! There is an alert on Go Green Squads,LLC !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Go Green Squads,LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 18, 2011 Business started: 12/04/2008 Business started locally: 12/04/2008 Business incorporated 07/27/2010 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Susan Meredith, CEO
Contact Information
Principal: Ms. Susan Meredith, CEO
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Energy Conservation Products & Services Energy Audits Air Conditioning Repair Air Conditioning Contractors & Systems Contractor - Insulation Weatherization

Additional Information

Effective November 03, 2015, Go Green Squads, LLC was purchased by Ms. Lisa Holewyne. Ms. Lisa Holewyne is now operating as Remodel Austin and oversees all company matters for services provided after November 03, 2015. For information on the current company, please refer to the following link.

Industry Tips
Air conditioning repair tips Tips for hiring a contractor

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    900 Old Koenig Lane #127

    Austin, TX 78756 (512) 326-9300

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/13/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: They were contracted through City to come and do solar screens they installed wrong and cracked 3 windows called them back out and missed 2 days of work for nothing to get done getting the run around and they just put a card board to cover window. I seem to nor professional people to come out and fix what they messed up.

Desired Settlement: Get my windows back the way they were with no other issues or leaks due to not installing them right. Refund on days lost from work due to them not keeping there word on returning to finish repairs. At this point I don't even care to have the screens anymore

Business Response: We provided services to this customer through Austin's low income energy efficiency program.  We completed the work in March of 2014.  At that time, Austin Energy approved the completed work.  In May, after storms that were severe enough to make the national news, we received a complaint that our solar screens had cracked their windows. Though our warranty had expired, we sent technicians to check it out.  Though we had no obligation to do anything, the technicians started the process of replacing the windows. Only one pane needed to be replaced, but when they started they discovered that it was not possible to replace only one pane on these windows and broke the window.  We contracted with another company to complete the work.  Since there were so many broken windows in Austin due to the storms, they took a couple of weeks to even get over to look at it.  They have given us a quote for $718.46 and we paid half as a down payment.  They are still extremely backlogged and will complete it soon.  

Business Response: The company we contracted installed one window with bars that was 33-3/4 x 40 and two windows without bars that were 33-3/4 x 28-1/89.  I understand a complaint was also filed against them for some reason...

Per her previous post, we understand that she no longer wants the solar screens so we consider this to be closed.  

Consumer Response: Complaint: ********

I am rejecting this response because:

Regards,

******** ******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Go Green Squads,LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)