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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers residential and light commercial central air conditioning and heating service repair and equipment replacement, also duct analysis repair and replacement, blown insulation, indoor air quality items, energy saving products along with preventative maintenance. Carrier Energy Experts energy audits and complete home performance testing.
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A BBB Accredited Business since
BBB has determined that County Wide Service Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for County Wide Service Co. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Shirley A. Smith, Governing Person Mr. David Meissner, Governing Person
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Quality Service Energy Conservation Products & Services Energy Audits Air Conditioning Repair Air Conditioning Systems - Cleaning Duct Cleaning Air Duct Repair Heating Equipment & Systems Cleaning & Repair Air Balancing Air Conditioning Contractors & Systems Contractor - Home Performance Heating Contractors Contractor - Insulation
Products & Services
County Wide Service Co. sells the following brand(s): Carrier, Trane
County Wide Service Co. offers the following product(s): Air Purifiers, Duct work, Insulation, Power Correction, WiFi thermostats
Method(s) of PaymentThis company accepts cash, local checks with proper ID (no temporary checks), MasterCard, Visa, Discover and American Express.
Alternate Business NamesCWS II, LLC
Industry TipsAir conditioning repair tips Tips for hiring a contractor
5410 Jackwood Dr
San Antonio, TX 78238 (210) 337-2205 (210) 656-1348 (210) 681-1211 (210) 767-2223 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (210) 337-2205(Phone)
- (210) 656-1348(Phone)
- (210) 681-1211(Phone)
- (210) 767-2223(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Excessive repair issues at my expense that should have been addressed upon installation of a new air conditioning system. In the last 3 years I have paid in excess of $4500 in repair bills. Some of the repair issues were covered under the 10 year warranty on the unit itself , but now that the warranty is over, I am looking at a whole new system due to repeated failure. With the most recent repair, the technician from another company informed me that the air conditioning system "is cooling but operating out of designed parameters due to restriction faults". Basically the return vents are too small for the size of the unit. Other issues not addressed at the time of installation were lack of return ducts from multiple areas of the house, lack of sealing in return areas resulting in draw in from the attic and wall space. Also the new fan motor installed 09/2013 is already failing. It was the technicians opinion that the repair issues may not have occurred on a properly installed and sized system.
Desired Settlement: Would appreciate correct repair/replacement of system that I paid for if in fact the system is not up to standards of normal operation. If the issues I have been told are true and correct, I have been paying excessive utility bills due to the work load of the unit in addition to the repairs.
Business Response: All the customer's files since the initial installation in 2004 are being compiled for review. Ms. ******** will be contacted by phone today to schedule a consultation with the information she has from other sources. After this meeting we will be able to make a full response.
Better Business Bureau: