This Business is not BBB accredited
American Air Conditioning and Heating Company
Phone: (210) 928-2665 Fax: (210) 928-2666 203 Gillette Blvd, San Antonio, TX 78221
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for American Air Conditioning and Heating Company include:
- Length of time business has been operating
Factors that raised the rating for American Air Conditioning and Heating Company include:
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Jeffrey Molina, Owner
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Duct & Duct Fittings Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Heat Pumps Heating Contractors
Industry TipsAir conditioning repair tips Tips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
203 Gillette Blvd
San Antonio, TX 78221 (210) 928-2665 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On 8/4/2014, American A/C (American Air Conditioning and Heating Co.) was dispatched by *** ********* **** ******* to check issues found by a house inspector at ***** ****** *******. American A/C was asked to pay special attention to the unit that cools downstairs because the overflow pipe was running water and there was water in the pan. American A/C said they understood and would check both units just to be safe. The technician arrived early and finished in about 15-20 minutes. He showed me that the overflow tube was clogged and he had removed the clog. I asked if everything else on both units was good and explained that everything was running correctly. Later that day, the to-be buyers of my property had their own A/C specialist out onsite. This company explained that the downstairs system was out of Freon and the coil was broken. I called *** back and they re-dispatched American A/C for the 8/8/2014. I spoke with American A/C and explained that I was going out of town, but someone would be there to let them in. I gave them my gate code to make sure they could access my neighborhood. On Friday morning, I was out early with my family on vacation and just happened to return to my hotel room in the late morning. I saw missed calls from American A/C. I called the technician that didn't do his job before and he let me know that he arrived before 9 am, but the gate was closed. I asked if he tried the gate code and he told me he tried to call from the front gate (this is not connected because we have moved out). I asked him to return to site where people were still waiting for him to arrive. He told me that he would not be able to "re-trip" my property today and it was our fault because we didn't answer the phone. I asked him if he called his office and asked for the gate code and he said that they didn't have it. I called the office and spoke to a very nice lady about the situation and she asked me to hold and she would get me some help with the issue. Then, the manager, ****, without even saying hello told me that it was my fault that they didn't get out there. I told him that I gave them the gate code and he told me that I didn't and they don't keep those. He also told me his technician was onsite before 9 am and we didn't answer the phone. I know this was not accurate because due to the school buses, our gates are always open from 6:30 am - 9 am daily (this is not changed when school is out). I also heard from the Realtor that when he came in before 9 am that the gate was open. I explained this and **** told me I was not truthful because his GPS said he was there. I told **** that I needed him back out there on Friday due to an expiring options period for our house sale and this being caused by their original inferior service. **** told me that it was our fault and no one would be out there until Monday at the earliest. I told him that this was not acceptable and he told me he had a call volume of 100 calls and didn't need my business. I told him I was planning on a formal complaint to *** and the BBB. He said he didn't care. I called *** and registered a complaint. I also asked for another contractor and that I would pay the $75 to get a different one. *** obliged and had another contractor out on Saturday (8/9) to take a look. This company also found the issue with the coil and no Freon.
Desired Settlement: We would like our $75 that was spent to cover the service fee through American Home Shield. Because of American A/C's inability to provide the initial, correct service and then follow it up with not being able to show up when they claimed they would caused me to have to pay another $75 to another company to come out and do their job. We would also like a written apology from ****, the manager, who verbally assaulted us over the phone. I have NEVER had such poor service in my entire 45-years of living in *** ******** The names I was called were just unbelievable from someone who is taking my money.
On 8/4 we went out to ***** ****** ******* to inspect one unit through American Home Shield. The dispute was for one unit. The customer must make American Home Shield aware that they want to units serviced so that we can get paid for both units. This customer’s dispatch was for one unit only. During our initial visit on 8/4 nothing was mentioned about a second unit. The only problem that was brought to our attention was the clogged drain. The issue was resolved and we completed the service call.
We then received a dispatch for the second unit on 8/7 and scheduled it for the next day on 8/8 between 8-9am with the home owner. The tech went out the next morning and could not get in through the gate. Our company does not save gate codes because of liability issues and in most cases the gate codes given to us are usually temporary codes that are given to contractors because of security purposes.
The technician attempted to contact the customer from the gate box but the number was disconnected. The technician and our office attempted several times to reach the home owner with no results or a call back. The Home owner called into the office more than an hour later upset because he had missed his appointment. We informed the customer that we would not be able to put him back on the schedule until the following day due to our high volume of calls (This is our peak season). The customer was aggravated and insisted that we return as soon as possible. We informed him that it would not be possible because we already had customers scheduled after his missed appointment.
The customer then stated that because of his social status that we were supposed to push other customers aside and service his A/C unit first because he was more important. I informed him that all of our customers were equally important to us regardless of social status or wealth. I also mentioned that we would not push our customers aside to service his unit that day after missing his appointment but, we would have been more than happy to reschedule him for the next day at our earliest call between 8-9am. He then threatened to file a BBB complaint and write bad reviews on the internet if we did not do as he demanded. I informed him to do as he liked but, we were still unable to return to his home until the next day.
This customer missed his appointment and refused to take responsibility for not providing access to his house. He felt that he was entitled to extra privilege because of his “wealth and social status”. He refused to take any kind of responsibility and try to blame us even though we drove to his community and made several attempts to contact him and get through the gate. We will never attempt to contact this customer to provide service due to his unnecessary remarks.
American Air Conditioning & Heating Co.
*** ******** **
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: This company installed a new air conditioning unit at my home with a 5 year warranty. This was done about three years ago. The unit has not worked properly since installation! They tried to fix it a few times and charged me for repairs. It still does not work and now they will not even reply to my phone calls. I have two young children in this home and need it fixed asap! The phone number on your site is not active The owners name is **** ****** ************
Desired Settlement: I would like the unit repaired and a refund of the charges I have paid to them since installation.
Business Response: The unit installed for Mr. ****** has a 5 year manufacturers parts only waranty. We have made a repair to this unit and Mr. ****** was not charged for parts ( because they were covered under warranty) only for labor wich is not covered by manufacturers warranty. He did make us aware of the unit not working properly and we did send a tech out to look at his unit and determined that it was low on freon. We did a leak test and could not find any leaks in the equipment. We made Mr ****** aware of his options and he decided to go with a different company. Thats the last we heard from him for about a month. Then he called stating that the unit never worked since it was installed which was 3 years prior. Hard to beleive that someone pays for a unit and waits 3 years to complain that it never worked. Furthermore he started making threats of legal action at that point we stoped dealing with him and refered to our attorneys. Mr ****** is a customer that does not want to pay for any repaires and feels that he is entitled to free service.Once the threats started we were done dealing with him. We attempted to work with him on several occasions, we sent out techs at no cost to him to check his unit out in our attempts to keep him happy. We offered him several options for repair but he did not want to pay for any of the repaires. He instructed us that he would hire another company to do the repairs. we will not deal with Mr ****** anymore because of his threats and unprofesional behavior.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|6/13/2012||Problems with Product/Service|