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BBB Accredited Business since
Phone: (210) 344-8363 Fax: (210) 681-6333 99 Kenrock Rdg, San Antonio, TX 78254
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A BBB Accredited Business since
BBB has determined that Alexander Services AC & Heat meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Alexander Services AC & Heat include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Leo Alexander Kerr, Owner
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Air Conditioning Contractors & Systems Heating Contractors
Alternate Business NamesLKERRTEX, Inc.
Industry TipsAir conditioning repair tips Tips for hiring a contractor
99 Kenrock Rdg
San Antonio, TX 78254 (210) 344-8363 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Alexander Services A/C & Heat repairman claimed A/C products and services were needed—and therefore I paid the initial charge of $1,871. I discovered misdiagnosis/deception in this charge while researching the need for a second round of “needed” repairs of $4,600. When I questioned the need for the additional repairs, *** **** examined our A/C and restated the diagnosis of his repairman. I then investigated the validity of the second round of “needed” repairs using another A/C repair service, who diagnosed that no repair was needed because there was no Freon leak. Our A/C continued to function flawlessly without repair the remainder of the summer. This proper functioning occurred despite the insistence by Alexander Services A/C & Heat that the A/C needed a second $4,600 repair immediately to avoid Freon leakage of about one pound (valued at $141) per week. The owner stated the A/C was “leaking in multiple locations” – as documented in his online response to my complaint. The inaccuracy (or deception) in the second round of repairs calls into question the validity of the initial charges. My contention is that the defendant’s claim of $1,004 in Freon being added was bogus because the A/C never leaked, that the alleged “leaks” were a fabrication to gain additional charges. The following chart outlines charges from Alexander Services AC & Heat. Charge Valid – Paid Invalid – Paid Invalid – did not pay Contractor Relay replacement $280.38 Was the only valid problem with the A/C Freon $1,004.60 Said added 10 pounds, only charging for 8 pounds - Coils were not leaking—whole story is not credible Fluorescent Dye 276.48 - At our house, *** **** used a Freon sensor – said it was a “better way” to detect for possible leaks – so this costly dye was not needed. Stop Leak 200.00 - Since there was no leak, this product was not needed Service Agreement 110.00 - At a minimum, the Defendant misdiagnosed the need for the second round of repairs. Future service is not a possibility. Makes this Service Agreement worthless. Replace Coils $4,600 - Second opinion said “not true” - Validated with months of flawless A/C performance
Desired Settlement: The only valid charge was the $280.38. Note, I did not pay the $4,600 - got a second opinion that said that repair was not needed - that opinion was validated by flawless air conditioner performance the remainder of June, July, August, and now into September. But the fact that Alexander Heat and A/C recommended the repair and submitted estimate is proof they run up charges without justification. The nature of complaint - unauthorized repair - chosen because I never authorized billing me for repairs that were not needed - or did not take place.
I am sorry this complaint is invalid in our view. We have already made a decision regarding this matter. Id like to resond to [member name removed]. Everything we do as far as work and pricing is all put before the customer prior to any work being performed. We do have discounted pricing for our service agreement customers which we offer to everyone. There is no scam. Folks in San Antonio, remember it was thursday june 6, 2013 the san antonio ***** kicked off the first game of the NBA Finals against the miami heat. This night we were called out to the [member name removed] home. They were having guest over to watch the game. Please can you come out to my home it s 7pm and our AC is not working. So the technician performed an inspection, and made an analysis, and gave his recommendations . The biggest problem was his system was low on refrigerant , very low. We recommended to have a dye leak search performed . so we needed to fill the system with refrigerant and add a packet of dye into the system so we could come back at a later time and find the leak. As well as get the home cooling in the mean time. Which is what they wanted.
Business Response: I reject this complaint. This complaint is false.
Problems with Product/Service
Read Complaint Details
Complaint: Alexander Services came out to unclog my condensate line. They failed to correct the issue the first time, so they came back again a few days later. On both occasions, I explicitly stated that I wanted them to make sure the fittings were sealed properly. Weeks later, my ceiling starts leaking. My drywall in my bedroom and bathroom is soaked and damaged. I call a plumber to check it out. Apparently, the leak came from the condensate line-- it was not sealed properly. I call Alexander Services and tell them what happened. They tell me they'll have to check for themselves. ***, the owner, comes out and basically says it's not their fault. The joint is leaking, the pipe was sealed with their tape and yet he claims they never touched it. Why tape the pipe up if you didn't touch it? In a nutshell, they are not standing by their work. They couldn't get it right the first time and it looks like they couldn't do it the second time either. I gave them the opportunity to make things right but I guess doing the right thing is not important to them.
Business Response: Im sorry this happend to Mr *******. That he has water damage to his ceiling. Its unfortunate that he thinks blaming us for his faulty drain line is a good idea. on June 6 2013 we were called out to his house to unclogg his air conditioner drain line , which we did , another unfortunate thing for Mr. ******* is that the original drain design , that goes into the lavatory sink , is a problematic drain design that causes it to clogg up much to often. The problem that he is now having 7 weeks later is an entirely differrent problem. And has nothing to do with the problem we were there to deal with in june. I tried to show and explain that the glued joints further along his drain line are the original drain installation done at the time of the home being built. When i told him the truth he was so enraged, that was his re action he was in no way going to consider a resonable explaination. He just keeps talking about the duct tape. Mr ******* every one uses that kind of duct tape in the AC business it is a code requirement to use that tape. And it doesnt matter who' s tape it is those pvc joints that are leaking have never been altered since they were installed 15 or so years ago. Mr *******s anger and frustration make him difficult to reason with and impossible to help.