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BBB Accredited Business since


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Phone: (210) 938-4360 Fax: (210) 938-4815 View Additional Phone Numbers 646 S Main Ave  Attn: Customer Relations, San Antonio, TX 78204

BBB Business Reviews may not be reproduced for sales or promotional purposes.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that H-E-B meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for H-E-B include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 67 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 52
Total Closed Complaints 67

Customer Reviews Summary Read customer reviews

8 Customer Reviews on H-E-B
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 8

Additional Information

BBB file opened: June 01, 1965 Business started: 11/26/1905 Business started locally: 11/26/1905 Business incorporated 09/26/1984 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of State Health Services
1100 W 49th St, Austin TX 78756
Phone Number: 888-963-7111

Type of Entity


Business Management
Ms. Ann Gilmore, Store Manager Ms. Kim Rodriguez Bob Alvord, Branch Manager Mr. Charles C. Butt Ms. Carol Chaffee Connie Trevino, Manager Ms. Laura Estes Mr. Rob Hall, Regional Manager Jim Stout, Manager Jose Albarado, Plant Mgr Lawrence Heatley, Manager Ms. Leslie Lockett, Manager PA Rock Luiz Ms. Shelley Parks, Manager-public Affairs Ms. Erlinda Quintanilla, VP of Public Affairs and Communications Kim Rodriguez Mr. Victor Rodriguez, Customer Relations Manager Mr. Jess Thomas, VP CM
Contact Information
Principal: Ms. Ann Gilmore, Store Manager
Principal: Ms. Kim Rodriguez
Business Category

Grocers - Retail Grocery - Bulk Food Stores Food Manufacturers, Wholesalers, Distributors

Alternate Business Names
Central Market H E B Food-Drugs H E B Foods H E Butt Grocery Co H-E-B Food Store H-E-B Offices HEB HEB Grocery Stores
Products & Services

This company is a grocery store and supermarket.

Customer Review Rating plus BBB Rating Summary

H-E-B has received 4.09 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.