BBB Accredited Business sinceFind a Location
Phone: (210) 938-4360 Fax: (210) 938-4815 View Additional Phone Numbers 646 S Main Ave Attn: Customer Relations, San Antonio, TX 78204
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A BBB Accredited Business since
BBB has determined that H-E-B meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for H-E-B include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 67 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||52|
|Total Closed Complaints||67|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of State Health Services
1100 W 49th St, Austin TX 78756
Phone Number: 888-963-7111
Type of Entity
Business ManagementMs. Ann Gilmore, Store Manager Ms. Kim Rodriguez Bob Alvord, Branch Manager Mr. Charles C. Butt Ms. Carol Chaffee Connie Trevino, Manager Ms. Laura Estes Mr. Rob Hall, Regional Manager Jim Stout, Manager Jose Albarado, Plant Mgr Lawrence Heatley, Manager Ms. Leslie Lockett, Manager PA Rock Luiz Ms. Shelley Parks, Manager-public Affairs Ms. Erlinda Quintanilla, VP of Public Affairs and Communications Kim Rodriguez Mr. Victor Rodriguez, Customer Relations Manager Mr. Jess Thomas, VP CM
Grocers - Retail Grocery - Bulk Food Stores Food Manufacturers, Wholesalers, Distributors
Alternate Business NamesCentral Market H E B Food-Drugs H E B Foods H E Butt Grocery Co H-E-B Food Store H-E-B Offices HEB HEB Grocery Stores
Products & Services
This company is a grocery store and supermarket.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview