BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Gourmet Grocery Online meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Gourmet Grocery Online include:
- 9 complaint(s) filed against business
Factors that raised the rating for Gourmet Grocery Online include:
- Length of time business has been operating
- Response to 9 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Shea McClure, Owner
Gourmet Corporate Gifts Gift Shops Gourmet Shops Internet Services
Products & Services
Gourmet Grocery Online sells the following brand(s): Omaha Steaks, Lobster Gram, and more
Method(s) of PaymentVisa. MC, AMEX, Discover, PayPal
Refund and Exchange PolicyAny gift basket must be returned in its original condition (unopened and still in its plastic wrap) to receive a refund of the purchase price. Gift baskets returned that have been opened will not be eligible for a refund. Orders canceled or returned are subject to a 15% restocking/administration processing fee. Request for refunds on gift certificates prior their expiration date will be charged a 10% administration fee. Gourmet Grocery Online can not be responsible for incorrect ship to address information and refunds will not be issued. Additionally, if a package is returned undeliverable, we will happily re-ship the item at the customers expense. For products shipping to hospitals, apartment, businesses, hotels, colleges or similar location, Gourmet Grocery Online will attempt delivery of the package to the street address provided by the customer, however, we provide no guarantee that the package will be delivered to the intended recipient or company. Gourmet Grocery Online assumes no liability for gifts that are lost within the delivery building, fail to be delivered by the employees, or arrive after the recipient has checked out. Refund/return requests must be made within seven (7) days of your delivery date.
Alternate Business NamesGourmet Grocery GourmetGroceryOnline.com Send a Meal SendaMeal.com
This company provides gourmet food, gift baskets, wine baskets, edible fruit basket, same day delivery gifts, turkey, ham, gourmet dinner delivery, mail order cake, pie, desserts, meals, gourmet grocery, same day gifts, prepared meals, Christmas gifts, and of the month clubs. They also offer same day delivery.