BBB Business Review

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gourmet Grocery Online meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Gourmet Grocery Online include:

  • 9 complaint(s) filed against business

Factors that raised the rating for Gourmet Grocery Online include:

  • Length of time business has been operating
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gourmet Grocery Online
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 10, 2005 Business started: 06/03/2004 in TX Business started locally: 06/03/2004 Business incorporated: 06/04/2004 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Shea McClure, Owner
Contact Information
Principal: Ms. Shea McClure, Owner
Business Category

Gourmet Corporate Gifts Gift Shops Gourmet Shops Internet Services

Products & Services

Gourmet Grocery Online sells the following brand(s): Omaha Steaks, Lobster Gram, and more

Method(s) of Payment
Visa. MC, AMEX, Discover, PayPal
Refund and Exchange Policy
Any gift basket must be returned in its original condition (unopened and still in its plastic wrap) to receive a refund of the purchase price. Gift baskets returned that have been opened will not be eligible for a refund. Orders canceled or returned are subject to a 15% restocking/administration processing fee. Request for refunds on gift certificates prior their expiration date will be charged a 10% administration fee. Gourmet Grocery Online can not be responsible for incorrect ship to address information and refunds will not be issued. Additionally, if a package is returned undeliverable, we will happily re-ship the item at the customers expense. For products shipping to hospitals, apartment, businesses, hotels, colleges or similar location, Gourmet Grocery Online will attempt delivery of the package to the street address provided by the customer, however, we provide no guarantee that the package will be delivered to the intended recipient or company. Gourmet Grocery Online assumes no liability for gifts that are lost within the delivery building, fail to be delivered by the employees, or arrive after the recipient has checked out. Refund/return requests must be made within seven (7) days of your delivery date.
Alternate Business Names
Gourmet Grocery Send a Meal
Additional Information

This company provides gourmet food, gift baskets, wine baskets, edible fruit basket, same day delivery gifts, turkey, ham, gourmet dinner delivery, mail order cake, pie, desserts, meals, gourmet grocery, same day gifts, prepared meals, Christmas gifts, and of the month clubs. They also offer same day delivery.


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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