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BBB Accredited Business since
Phone: (877) 960-5464 12119 Roxie Dr, Austin, TX 78729
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A BBB Accredited Business since
BBB has determined that Golf Cart King, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Golf Cart King, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Aaron Gouldie, Managing Member
Related BusinessesDIY Golf Cart Golf Cart Zone
Golf Course Equipment & Supplies Golf Equipment & Supplies - Retail
Alternate Business NamesGolf Cart King Golf Cart King.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
12119 Roxie Dr
Austin, TX 78729 (877) 960-5464 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: ON 6/9 I ORDERED A BACK SEAT KIT THROUGH AMAZON . COM FOR A YAMAHA GOLFCART.THE SEAT LOOKED TO BE IVORY SEATS THE ONES SENT TO ME WERE WHITE ON 6/15 . I CALLED GOLFCARTKING ON 6/17THEY SAID I COULD GET THE IVORY ONES BY PAYING $85.00 PLUS SHIPPING I TOLD THEM TO SEND TWO DAY AIR SHIPPING @$70.00 ON 6/17 THEY SAID THEY WERE SHIPPED ON 7/18 TODAY IS 6/22 STILL NOT HERE I CALLED TODAT AND WAS TOLD THEY WOULD BE HERE ON 6/23 THE PICTURE ON LINE WAS NOT THE TRUE COLOR THEY SHIPPED THEY BLAMED THAT ON SOMEBODY ELSE IN DELAWARE THIS WOULD BE HANDLED AS TAKING ADVANTAGE OF A SENIOR OVER 65 I AM 72 A DISABLED VET &HANDICAPPED.ON A FIXXED INCOME.
Desired Settlement: I SHOULD NOT HAVE PAID $FOR THE 2DAY AIR AS I DID NOT GET THE EXCHANGE BY 6/19 OR YET ON 6/22 THE PICTURE WAS WRONG I AM SUPPOSED TO GET THE $85.00 DOLLARS BACK WHEN THEY GET THE WRONG ONES BACK.PLUS SHIPPING TO RETURN WRONG ITEM$35.00 SO FAR I HAVE PAID$499.44 FOR SOMETHING THAT WAS LISTED@$289.44 THATS $210.00 OVER
On 6/9/15 the customer ordered a rear seat kit for his Yamaha Golf Cart. The listing on Amazon showed white seat cushions. The main description on the Amazon listing clearly states that this was for White cushions (ASIN - **********) (Amazon Listing Link - http://www.amazon.com/dp/**********). This link will take you directly to our Amazon Listing. The listing also contains 4 pictures. 2 of which show the seat kit on a cart with white cushions. Once we received the order, we processed it and the seat kit shipped the following day on 6/10/15.
Read Complaint Details
Complaint: I had returned a product that was not suitable for my needs. Talked to *** on the phone issued *** ***** on 7/11/13 Item was received by ***** ******* via priority mail with confirmation. 7/29/13 *** Confirmed they received credit from ***** and was going to refund amount. 8/8/13 Called customer service, they will try refunding via paypal express again. 8/13/13 They said they forgot to do it and it is now past 60 days, they can't refund via pay pal. they will mail check 8/20/13 Called said i have not received check yet, they said it will be mailed that week. 8/27/13 Said I have still not received check yet and they told me to wait until next Tuesday. 8/28/13 It is Tuesday now. Checked my mail, still no check. Contacting ******, BBB, Credit Card company and authorities to resolve now.
Desired Settlement: Refund
Business Response: A check was issued to *** ***** on August 16, 2013. As of Friday September 6, 2013, *** ***** had not received the check via USPS mail. We sent him his full refund as requested on September 6, 2013.
Better Business Bureau:
Customer Reviews Summary