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BBB Accredited Business since

R & R Discount Furniture

Phone: (512) 832-1094 Fax: (512) 832-0768 8557 Research Blvd Ste 106, Austin, TX 78758 http://www.rrfurniture.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that R & R Discount Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for R & R Discount Furniture include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on R & R Discount Furniture
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 05, 1993 Business started: 08/18/1992 Business started locally: 08/18/1992 Business incorporated: 06/02/2000 in TX
Type of Entity

Corporation

Business Management
Mr. Robert Rangel, Owner
Contact Information
Principal: Mr. Robert Rangel, Owner
Business Category

Furniture - Retail Mattresses

Alternate Business Names
RALLA, INC.

Additional Locations

  • 8557 Research Blvd Ste 106

    Austin, TX 78758 (512) 832-1094

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/7/2014 Problems with Product/Service
6/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought bed set on 04/13 and the head board broke off the rail,my husband took in bed to R&R furniture on 04/24 started to explain the proble to Mrs ***** she was so rude to him stated he can leave the bed and see if they can fix it. I called and asked her what happened she told me she was not rude and if he felt she was rude then he needed to leave, so she asked him live the store without any explanation. I spent almost 400.00 dls there and was not treated with respect.

Desired Settlement: An apology for the way Mrs ****** takes care of her customersno need to be so rude and ask you to leave without any explanation.

Business Response:

To whom it may concern,

On 4/28/14 ***** *****, warehouse manager, contacted **** ******** regarding her queen bed that was purchased on 4/6/2013. Mr ***** is in charge of ail repairs and exchanges on merchandise purchased at R&R Discount Furniture. Mr ***** was not available on 4/24 due to this being his day off. Customer was informed of Mr ***** not being available. The queen bed that was purchased by Mrs ******** has one year warranty againist any manufacturing defect. The warranty had expired, however Mr ***** informed the customer to bring in the part that was broken and he would repair or replace it. On 5/5/14, Mr ***** was able to repair the broken queen footboard. Customer picked up the repaired merchandise on 5/5/14. Enclosed is the customer original receipt from 4/6/2013 and signature that repaired footboard was received by the customer.

If any further information is needed please feel free to call me at

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