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BBB Accredited Business since

Ashley Furniture

Phone: (254) 662-0202 Fax: (254) 662-0205 5600 Bagby Ave, Waco, TX 76711

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ashley Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ashley Furniture include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ashley Furniture
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 07, 2007 Business started: 08/19/2004 Business started locally: 08/19/2004 Business incorporated: 08/19/2004 in TX
Type of Entity


Business Management
Mr. Rusty Wilks, Owner
Contact Information
Principal: Mr. Rusty Wilks, Owner
Business Category

Furniture - Retail Carpet & Rug Dealers - New Computers - Furniture Furniture - Childrens

Alternate Business Names
The Wilks Group, Inc

Additional Locations


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Complaint Detail(s)

7/22/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We purchased a leather couch and love seat with recliners in 2008 or 2009. We paid between $2000-$2500 for the pieces. We are having problems with the padding and seats in general. It is sagging, we sit in a hole, the arm is coming loose, and we have made attempts with this issue to no avail. We went to the store in San Antonio since we have recently moved here and the manager said unless we bought the 5 year extended warranty that they couldn't do anything. I explained that even if we had bought the warranty, if it has been 6 years it would be too late. He offered us a 20% discount on new stuff but, why would I buy anything else from them when this was not any good. I called the Waco office hoping to get help there since that is where we bought it. ******* said again, that if we didn't buy the extended warranty there was nothing she could do. I expressed that paying that much for furniture, it should hold up better than this after just 6 years. She said there is nothing she can do which I believe is SAD!!!

Desired Settlement: I would like for them to send someone out and put padding in the seats and fix the arm and back. I don't care for new furniture or money...just fix what I have.

Business Response: we are looking into this product , as it has been discontinued, however we might be able to send them proper padding ... thanks s

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if in fact, they get the materials to me in a timely manner.  I spoke with **** today and she said they would send the materials and we would have to have put in ourselves.


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