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Live Oak Furniture Repair

Additional Locations

Phone: (512) 912-6011 3500 S Lamar, Austin, TX 78704

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Live Oak Furniture Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Live Oak Furniture Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 30, 2012 Business started: 10/20/2006 Business started locally: 10/20/2006
Type of Entity

Sole Proprietorship

Business Management
Mr. Merritt Kaufman, Owner
Contact Information
Principal: Mr. Merritt Kaufman, Owner
Business Category

Furniture Repair & Refinish Furniture Stripping Restaurant Equipment - Repair & Service Motel & Hotel Equipment & Supplies Office Furniture & Equipment - Repair & Refinishing Carpenters Cabinet Refinishers Kitchen Cabinet Refacing Kitchen Cabinets - Refinishing, Refacing & Resurfacing Cabinet Refacing

Additional Locations


    3300 Bee Cave Rd Ste 650

    Austin, TX 78746


    3500 S Lamar

    Austin, TX 78704 (512) 912-6011


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/3/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: ******* said he could repair my cabinets after his first attempt he said he would come by and fix the mistakes after his work dried. The day he said he was going to come over he did not and stood me up . This happened after he had my wife pay him in full. I could not get a hold of him for two days. He rescheduled and made another attempt to fix his work. He failed again and flaked again on his scheduled follow up. He claimed that if he could not do the job that he told me would be easy he would pay me half the money back but he has not returned my calls. He was not able to do what he claimed he can and did not finish the work he said it would with no refund.

Desired Settlement: Half of the money considering he only did half the job

Business Response:

This is a  partial fabrication. this customer was unsatisfied with the work his original contractor did and hired me to respray (5)cabinet doors. I did that for $200. Took them down  sprayed them at the shop and reinstalled them. Customer said the cabinet was now a different color even though I just clear coated them. Wife agreed. Took them back into the shop and did it again but he stills sees a difference when he sits in the TV room. I will strive to make good one more time. Ive been at this 27 years and am willing to have this ding on my history if I cannot satisfy him next time. Knock on wood we are busy and I will do this on my time schedule.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Live Oak Furniture Repair
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)