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BBB Accredited Business since

Cook-Walden Funeral Home

Additional Locations

Phone: (512) 454-5611 Fax: (512) 451-3041 View Additional Phone Numbers 6100 N Lamar Blvd, Austin, TX 78752 http://www.cookwaldenfuneralhome.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cook-Walden Funeral Home meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Cook-Walden Funeral Home include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cook-Walden Funeral Home
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 15, 1978 Business started: 01/01/1911 Business started locally: 01/01/1911 Business incorporated 12/30/1999 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Funeral Service Commission
333 Guadalupe St # 2-110, Austin TX 78701
http://www.tfsc.state.tx.us
Phone Number: (888) 667-4881
Fax Number: (512) 479-5064
info@tfsc.state.tx.us

Type of Entity

Corporation

Business Management
Ms. Lorana "Loni" Dodd-Woodall, Vice President and Funeral Home Manager Mr. Kyle McFather, Manager Mr. Timothy Vigee, Sr. Vice President and Funeral Home Manager Mr. Charles Walden, President Emeritas & Founder
Contact Information
Principal: Ms. Lorana "Loni" Dodd-Woodall, Vice President and Funeral Home Manager
Business Category

Funeral Related Services Funeral Homes Cremation Services Funeral Directors

Alternate Business Names
Cook-Walden Capital Parks Cook-Walden Chapel of the Hills Cook-Walden Davis Cook-Walden Forest Oaks SCI Texas Funeral Services, Inc

Additional Locations

  • 14619 Ih 35

    Pflugerville, TX 78660 (512) 251-4118

  • 2900 Williams Dr

    Georgetown, TX 78628 (512) 863-2564

  • 6100 N Lamar Blvd

    Austin, TX 78752

  • 6300 W William Cannon Dr

    Austin, TX 78749 (512) 892-1172

  • 9700 Anderson Mill Rd

    Austin, TX 78750 (512) 335-1155

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My wife died and they were to bury her. It was the wrong casket which I DID NOT PICK, the vault was to small and it wouldn't fit, the roller on the lower device was loose or broken and when they put the casket on it it almost fell and she could have fallen out. People had to get up and run to help set it back on the device so it could continue it was so awful for everyone especially my family That is their business how could all that have gone wrong, it was my wife in that casket the love of my life.

Desired Settlement: They should at least refund the cost of the casket for all the things wrong.

Business Response:

Hello,

A response that was faxed to you yesterday at 512.445.2096, attn: Ms. ****** ******. I have also attached the response with Fax cover and transmittal report verifying all went through successfully. Please let me know if you have need anything further.

 

Thank you,

 

*** *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Cook-Walden Funeral Home
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)