BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Superior Foundation Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Superior Foundation Repair include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brady Barnett, Owner
Foundation Contractors Foundation Repair & House Leveling Concrete Reinforcements Concrete Contractors Concrete Repair/Leveling Drainage Contractors
Alternate Business NamesSuperior Foundation Repair, LLC
Industry TipsFoundation repair tips Tips for hiring a contractor
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Superior foundation was paid in full and was supposed to complete foundation work July 2009 on my house after arbitration through the BBB. We found a problem with the waste water drain system during inspections while trying to sell the property recently. The buyers did some research and found that Superior had permits issued to repair the waste water drains during the process of repairs in 2009. I informed Superior that this was the very issue I was now having with the house. He said to send the documents of the permits and contract, so I emailed them to him and received no response. I then lost the buyer due to the time the repairs were going to take to complete. After several weeks I hired a ****** ******* to complete repairs. I had given up on Superior because they refused to answer my calls or emails. He tried to complete the repairs but was informed that Superior failed to get the plumbing permits resolved back in 2009. My plumber said that he could not complete repairs until Superior were reissued the permits and resolved this issue. I now have a second buyer that is trying to complete the process of inspections and appraisal for their lender. The buyers agent informed me that Superior said it could take several months for the permit issues to be resolved. I am now trying to understand why this company has been so incompetent and has now been responsible for the possible loss of two buyers. Superior continues to ignore my calls and emails. The Buyers agent is very frustrated because they have ignored her as well recently. We cannot get any update and I am considering legal action if this matter is not resolved in a timely matter.
Desired Settlement: It is now close to 4 years after Superior was supposed to complete repairs. If Superior wants to communicate a reasonable resolution rather than ignore all attemps at communications, then that would be a starting place. I am amazed they can still have an A+ rating after going through the worst experience imaginable with this company. There is no excuse for the blatant incompetance. I would like for Superior to take responsibility for the plumbing repairs that were not completed and reasure the buyers it will be done in a timely manner.
This issue has been resolved.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|5/1/2012||Problems with Product/Service|