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BBB Accredited Business since
Phone: (210) 635-7577 View Additional Phone Numbers 18866 Stone Oak Pkwy Ste 103-8, San Antonio, TX 78258
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A BBB Accredited Business since
BBB has determined that MitchCo Foundation Repair & Contracting Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MitchCo Foundation Repair & Contracting Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Edward Mitchell, Owner
Foundation Contractors Foundation Repair & House Leveling Painting Contractors Roofing Contractors Tunneling Contractors Construction & Remodeling Services Asphalt Driveway Installation, Paving & Repair Marble & Granite Installation, Stonework Fabrication Concrete Contractors Concrete Repair/Leveling Excavating Contractors
Industry TipsFoundation repair tips Tips for hiring a contractor Tips for hiring a roofing contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
18866 Stone Oak Pkwy Ste 103-8
San Antonio, TX 78258 (830) 256-0566 (210) 635-7577 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (830) 256-0566(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Mitcho provided the foundation & plumbing on my house. Yearly contract indicated check ups, to refix anything that they failed to do right the first time. I contact** *itcho and obtained the level readings for prior years, prior to visit with Owner. He failed to see the foundation moving, I showed him the level readings from his office - he claimed it was not correctly documented. He gave me a price quote of $3300.00 I asked for time to SEE the damage. Then I asked him questions regarding the work of before and what he was quoting me and he refused to give me any type of paper work for the new work. I pleaded with him, he refused then requested ALL the MONEY upfront without paper work. I refused, we got into a respectable agruement. He indicat** *y contract was closed, till this date 01/21/2015 I have NEVER received noticed. Mitchco has UNFINISHED Foundation work on my house and refuses to be professional. I have written text/email/photo documentation and a witness to PROVE my claims. I sincerely need help with this contractor or legal action are needed.
Desired Settlement: According to the first contract, MitchCo was to do ALL preventive work on the work they have already done. (didnt happen) As a paying customer, all quotes and work should be a guarantee (didnt happen) Where is the ethical part, where I must forfill my side of the contract yet MitchCo does not? Professional review on contract, work standards and practices of MitchCo need to reviewed prior to license being approved. My foundation is shifting and it was suppose to be reviewed and corrected.
MitchCo appreciates all client feedback. We are sorry to hear of any client feedback less than satisfactory. MitchCo strives to exceed client satisfaction with our friendly and professional customer service as well as quality of work and timely
As per corresponding emails from complaining party 3/10/14 indicated something was left off/out of the repair process, client requested from me, ****** ********, to indicate to her what was left off or what has/needs to be