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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Land Stabilizers, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Land Stabilizers, Ltd. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Land Stabilizers, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: October 01, 1993 Business started: 01/01/1974 in 0 Business started locally: 01/01/1974 Business incorporated: 07/29/2002 in TX
Type of Entity

Partnership

Business Management
Mr. Andrew Holland, President Mr. Ron Lajoie, Foundation Repair Consultant Debany Prado, Project Coordinator Ms. Bridget Stehling
Contact Information
Principal: Mr. Andrew Holland, President
Business Category

Foundation Contractors Foundation Inspection Foundation Repair & House Leveling

Industry Tips
Foundation repair tips Tips for hiring a contractor

Additional Locations

  • 3519 Copeland

    San Antonio, TX 78219 (800) 472-5012 (210) 653-1787

  • PO Box 34734

    San Antonio, TX 78265

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 472-5012(Phone)
  • (210) 653-1788 (Fax)
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Complaint Detail(s)

9/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Received a notice from ***** ****** informing me that he no longer works for this company and to contact the owner ****** *******. The company has left my house with holes around the outside of the house and with a broken water sprinker and a pole from my carport that was bent during their work. I also have mounds of dirt around the property that needs to go back in the holes. I have made multiple attempts to contact Mr. ******* leaving my phone number and am instructed that he will call me back. Mr.****** had asked for a final check before the job was complete and I told him he would be paid when the work was finished. He told me that he needed the money to pay his men for their work. I reported I understood but the job was not completed. Then I get the text message regarding him no longer working for Landstabilizer.I have not received any calls back from this company.

Desired Settlement: finishing the job that was agreed on

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****

 

From: June Metz [mailto:junemetz@sbcglobal.net]
Sent: Thursday, September 04, 2014 12:15 AM
To: Ann Atkinson
Subject: Results from complaint filed

 

Work was completed by the following week of my complaint

Sent from Yahoo Mail on Android

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid Land Stabilizers $11,375 to repair my foundation and drainage. The contract I signed included the drainage but ******, (their supervisor), told me after they got all of the money that they weren't obligated to correct the drainage because only the foundation has the guarantee. There were problems immediately after completion of the work as damages were left and the drainage has never worked. One of the peers they said they corrected is still moving and there are damages all around my house. I've ran into one other senior citizen, (female), who has the same problem with this company. I've not been able to file a compliant until now due to my father being terminally ill and finally passing away earlier this year. The work was done July of last year and they've gotten all of the money but will not correct the problems.

Desired Settlement: Repair : peer to stop movement in that area; drainage that's never been fixed as promised; correct damages in front and around my house.

Business Response:

 

Chuck went out to the property to visit with Ms. ******** on Saturday and came to a solution with the homeowner. Land Stabilizers will go out to the property and re shim eight existing pilings, and bring out dirt to place along the perimeter of her foundation, and inspect the existing drainage system to see if it's at all salvageable for restoration.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

I agree that what’s in message is what Mr. Farmer and I talked about but I would not at this point consider it as a solution.

 Regards, 


******* ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/4/2012 Guarantee/Warranty Issues