2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from JUAN H
1 star09/13/2021
Our experiebce with CRT has been an bad experience of deception. The sales rep set and I agreeed on setting up a date to start on the flooring. It had been a month + waiting on the Material to arrive and even at that some of the rest was due to arrive on the week of the 7th Of Sept. This all started back in Aug 2021. We agreed on a date on Aug 30 to start up on the 8th of Sept. The material had to be on site two days prior to be set in place. The sales lady dropped the ball and did not deliver the material on site The 8th of Aug arrived an no work was done due to the person lying and covering her deception for not coordinating the work that she should have done. The second Contract on my bathroomwas suppose to start after the copletion of the kitchen It would not arrive till the week of the 27th of Sept two months +-. I wanted to cancel the bathroom contract back Aug 30 since it was going to take to long for it to be installed. The sales lady replied there would be restocking fee on the contract. How can ther be restocking fee whenh the material is in back order and not on site to restock. Anyway It came down to the ***** Sept. When I realized that this decption that day was to much taking lies to cover up their #%* for their being> I stated that i did not want the work to be doneI will pay the restocking for the Kitchen and not for the bathroom. If she would have been thrutful and stated she screwed up I coul live with what we could work out. iWe Made the mistake paying for the job in advance.
CRT Flooring Concepts Response
09/14/2021
Mr ********* apologize for any trouble you may have had with your project. I can assure you CRT does not nor ever has intentionally deceived or lied to any customer. Our industry like many are facing challenges with backorders and a shortage of labor. I will be following up on your job and trying to understand where we failed. My apologies again and will certainly use this as a learning tool for our team.Review from Susan W.
2 stars09/04/2021
I am very disappointed in CRT flooring. My new vinyl plank flooring has spots that are extremely difficult to remove. In fact, I am not sure I will be able to remove them. These spots are all over the house. CRT tells me it is wax that is used in transportation to keep the flooring from scratching and that it will mop off over time. It does not mop off. I have never seen this on a floor in my life and am afraid the flooring is damaged. The crew did a good job installing the flooring, but the trim work is less than stellar. Handling of our personal items was also less than stellar. Overall, I would not recommend this business to anyone.
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