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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Broadway Floors include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Jason Tristan, Owner
Floor Materials - Retail Tile - Non-Ceramic - Contractors & Dealers Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors Carpet & Rug Dealers - New
Alternate Business NamesBid4Floors.com
Industry TipsTips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
5405 Bandera Rd Ste 104
San Antonio, TX 78238 (210) 824-1957 Directions
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Additional Phone Numbers
- (210) 681-0722 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Broadway Floors advertises free shipping nationwide, but "nationwide" is a misleading term. We live in the state of Washington and there is no shipping to our state, so we had to pay $200 dollars for shipping.
Desired Settlement: We want our shipping cost of two-hundred dollars refunded and Broadway Floors web site to reflect shipping costs.
Business Response: The "free shipping" on our website refers to nationwide freight terminal centers. "Home delivery" is an additional charge. Customer was not close to a pick up center. We are not willing to reimburst her for the charges.
Read Complaint Details
Complaint: I have several complaints!! I went into the shop and ***** ***** waited on me in the store and told me the granite I was looking at was on sale for $30/ft. And a $150 to cut the hole for the sink. After measuring the kitchen it was 37 sq.ft. To make a long story short it end up costing me $1700, even with sales tax it shouldn't of been that much!! Among that he kept changing the dates for the installment several times which was very frustrating, it was a three week wait after he said it would take 4-5 days! I paid ***** ***** the sales consultant $900 cash to start the job. He meet me at my job to collect the money since I worked late and I asked him to make sure he bring me a receipt, he did bring the receipt but it didn't show the $900.00 I hand him which I don't understand why he didn't type it in so I asked him to write it in, he did, at that time I didn't really look at it cause I was in a hurry to get back to work.(later I found out he didn't sign it!). I gave him the credit card number prior and he said if I charged it the amount would be higher. I asked him how much and he wouldn't give me a number. So that's why I paid him cash.When they finally finished the job I call him I was going to stop at the Store and pay the remainder in cash of course since that's what he wanted! It was pass store hours and ***** ***** let me in. He didn't have a receipt for me since the store was closed so he just hand wrote the $800.00 cash I gave him on the previous receipt.Most of all I found ***** *****, the sales consultant is a SCAMMER!! Over a month later, I'm looking at my credit card account and Broadway Floors appears on 6/17/2014..withdrawing $150.00, two minutes later taking another $150.00, another two minutes taking out another $100.00. without my consent!! Spoke with ***** said their was a mistake and would put the money back in a couple of hours??? He never did!! I don't know why ***** is Scamming me, or if Jason the owner really knows whats going on?
Desired Settlement: Refund the $350.00 they illegally took out of my account, but I already filed a fraud charge with my bank. Refund back the over charges they charge me for the granite. And $100.00 for late fees I had to pay for late payments on my online payments that did not go through and for all the frustation and fraud they did!Mostly for the public to be aware of this SCAMMER! ***** *****/ Broadway Floors/Home Improvement Warehouse, they use two names?Thank you for listening,***** *****
Business Response: We were contracted to do a granite countertop with Mrs. ***** at *** *** ****** on 5/12/14. We had previously given her a phone quote based on her calculations for 30 sq ft. My salesperson discovered after he showed up on site that there was a total of 41 sq ft. We then proceeded into a contract with Mr. and Mrs. *****. We then received a $900.00 cash deposit from her on that day. Job was completed about a week later. My salesperson ***** then drives to the jobsite to inspect the work, and to get final payment. Mrs. ***** states that she would rather pay the balance with a credit card. So ***** writes down number so he can run card here at the store. Her file was misplaced and about 2 months go by before we discover that we never billed her for final payment. I then get a call from Mrs. ***** the next day. She then decided to use foul language against me and also made a personal threat against me. Her exact words were "Im gonna get you ****** *******!!" I then asked her at least 5 time to please send me a copy of receipt showing it was paid in full. She would never give me a straight answer on that. She then called me back 20 minutes later in a calmer state of mind. I then asked her again to please send her copy of paid invoice. She promised me she would send it that same day. 2 days later we get a call from her bank accusing us of illegal activities. I then present documents to bank representative proving our innocence. Mrs. ***** does have a copy of the receipt for the down payment paid in full with *****s signature. What she decided to do was to write "Balance Paid Off" on bottom of receipt. Me , ***** and bank rep all agreed that the "Balance Paid Off" written on receipt was not *****s. ***** was the only person that ever came into contact with her. ***(See attachments for actual photos of documents)*** Mrs. ***** does in fact still have a open balance with us in the amount of $400.00. Mrs. ***** is the one that is really the "SCAMMER" and not Broadway Floors. If she was really the victim, then why didn't she just send us her copy of the paid receipt that we asked for 5 times, instead going to her bank to act like the victim. Nice try Mrs. *****, but the only one thats going to lose here is YOU!
Problems with Product/Service
Read Complaint Details
Complaint: We placed an order and made a $1000.00 deposit with Broadway Floors for flooring and installation on May 18, 2013. The order was for Bamboo Cherry SV03 (vertical construction) flooring. On Tuesday, May 28th the Incorrect product was delivered, Bamboo Chestnut SH03 (horizontal construction). We contacted Jason and notified him immediately the incorrect flooring had been delivered. He mentioned that he could not have his vendor sending incorrect product. He indicated he would come by to see, the next day he delivered a sample board which was quite different from the sample initially provided and asked me to get my wife's approval to install the flooring the next day, even if it was incorrect. That evening, my wife spoke with Jason at length regarding the variation on flooring, sent him pictures and explained it was not what we had ordered and our preference was to have the flooring reordered and he pick up the incorrect floor. Bamboo flooring is constructed in either vertical or horizontal construction. We ordered the vertical, but received the horizontal per the box. He was not inclined to order the correct flooring and kept insisting we have the incorrect flooring installed. The next day, my wife sent him an email thanking him for the time spent discussing with her on the telephone the product the night before. She had also send him pictures via email that evening and he told her he would send her a name of someone she could speak with at his vendor to help her understand the variation. In her email, she further explained to him that she and I had had a lengthly discussion regarding the color and the variation in the flooring construction and we felt strongly our preference was still the vertical construction and cherry color not the chestnut horizontal construction received. He kept insisting the floor was fine and we were just be too picky and difficult to work with. I explained to him, we just wanted the correct order, and not what he wanted. He said all his other customers always had the flooring installed. I again, explained to him, if the order was correct, we too would have him install the flooring. He came by to pick up the flooring on May 30th. He asked me to come by the next day for a deposit refund, because he was too busy to issue the refund. I also contacted his vendor and asked if Jason with Broadway Flooring had contacted them. The individual, Ysennia, said no, and was not aware the order was incorrect. I sent her a picture of the box, she verified that it was incorrect and they did have a Bamboo flooring that was Cherry and there also a color variation between the horizontal and vertical which is what we ordered. She apologized. I mentioned to Jason, we had called the vendor, and that she had mentioned he had not called, while he was telling us he had. On Friday, May 31st, Jason sent me a text message to my phone that we were no longer welcome at this store and called telling us we were going to be charged a 25% restocking fee. We told him we could understand if we had declined the ordered and there was nothing wrong with it but he had not mentioned anything when we placed the order, his invoice did not indicate there would be a restocking fee if the merchandise was returned, but in our case the order was incorrect and the we felt the 25% restocking was inappropriate. At the time, my wife was with me and had the cell phone on speaker, She told him it was quite unfair, as the order was incorrect and he told her she thought she knew it all, and we would not have this issue if we had allowed him to install the flooring. At that point, my wife explained to him, that it was unnecessary for him to be speaking to her in that manner, told him that we would dispute the amount deposited with our credit card company. He said it did not matter, as he would charge the 25% restocking fee and we could not do anything about it and hung up. Later that day, my wife disputed the $1000 deposit with our credit card and we are pending resolution. We are also quite concerned for our safety, based on his verbal comments and his text that we are not welcomed in his store front. We were always cordial and only requested our order be corrected and installed. We were not willing to accept something we did not want. We believe it is quite unprofessional, especially when Broadway Floors made the error.
Desired Settlement: 100% refund of our deposit to our credit card, we should not be penalized for a restocking fee, when the order received was not correct nor an error we made. Not to mentioned, we the customer are being penalized for an error the vendor and his supplier made. I do not believe this is a good business practice to blame the customer for their errors.
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