Business ProfileforBlackhill Restoration & Roofing Systems

Our home had a burst pipe on 12/26/22. Our insurance agent re**mmended Blackhill Restoration for water remediation. *************** are shady. Damage to home resulted in ~2" of water needing to be removed. Because we were out of town, our agent **ordinated the work. Blackhill was directed to get approval from us before executing any work (we have this in writing). We were told the furniture would be put on 'stilts', raised from the water. At NO TIME was there any discussion about, or cause to pack out our home. This **mpany,without ever having a **nversation, took EVERY SINGLE ITEM from our home - including SILVERWARE, TVs and artwork that was mounted on walls, items on shelves, etc... Again, there was no more than 2" of water so no reason to think the entire home would have to be sheet-rocked and/or painted (which, ac**rding to the owner, is why they removed everything). There was no reason to take things off of walls, out of drawers, and off of shelves. The owner never entered our home to see what level of work would be needed by his **mpany, nor did he EVER have a **nversation with us. Because he assumed insurance would pay, he marked up his rates. When insurance refused to pay, he sent us a $17K bill, just for the packout (which does not include the **st of the water extraction). We told him we would NOT pay $17K for property that was NOT authorized to be removed (nor was it necessary). When we told him we would not pay, he suddenly dropped the invoice to $2K (**rrect, from $17K to $2K).We received a 2nd invoice ($27K) for the water extraction, and had the EXACT SAME situation. He 1st sent the invoice to the insurance ** and when insurance declined payment, he came to us and marked that invoice down from $27K to $19K! The owner was clearly looking for a big payday from insurance and when that didn't happen, tried to pass off a $17,000 invoice for work that was unnecessary, and a $27K invoice that suddenly got reduced by almost $10K.