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Find a Location

911 Restoration has 1 locations, listed below.

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    Business Profilefor911 Restoration

    Fire and Water Damage Restoration

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    10415 Perrin Beitel Rd Ste 102, San Antonio, TX 78217
    BBB File Opened:
    5/17/2012
    Years in Business:
    14
    Business Started:
    4/12/2010
    Business Started Locally:
    4/12/2010
    Business Incorporated:
    4/12/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Orange Team Inc
    Related Businesses
    Business Management
    • Mr. Jesus Padilla-Cardenas, President
    Contact Information

    Principal

    • Mr. Jesus Padilla-Cardenas, President

    Customer Contact

    • Mr. Jesus Padilla-Cardenas, President
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/25/2021

    Complaint Type:
    Order Issues
    Status:
    Answered
    I am having a rebuild done through 911 restoration.I was given a full estimate for $8,929.62 for a rebuild which includes replacing ALL the down stairs wooden floors and repairing some walls/baseboards that were removed due to a small flood.Team came out and only replaced what was damaged, not the full estimate I was provided.Manager ***** came and stated since the insurance company wasn't fully cooperating he would accept the amount the insurance company did pay for the rebuild and everything would be fine. This amount is total 6,590.00.I issued the check but that night and later realized that is not the correct payment he should have charged me and cancelled the check.I went through the estimate and emailed him a detailed list of services that were not done and inquired why he charged me for services that were not done.He responded via email stating this is why he hadn't cashed the check yet and he would go over everything and get back to me.The following day he called me and stated $6000 was acceptable for payment.I responded stating I would only be paying for services that were provided in the rebuild and we ended the call.He came and measured the flooring of what was not done.He provided an estimate via email for ******** on 10/14/21 which still had multiple charges for services not completed.I retorted with another detailed email of what hadn't been completed.He provided another estimate via email for 5,292,95 on 10/18/21 which still include services not completed.Besides the consistent incorrect charging of services not being done, some of the work that was done has been done incorrectly (Specifically the rebuilt walls that weren't sanded correctly and some with bends in them due to lack of completing the full job).
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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