This business is not BBB accredited.
Phone: (888) 913-8786 8005 Evadean Cir, Austin, TX 78745
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Invest In Your Debt include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Dave Ireland, CEO Mr. Keith Phildius, Vice President
Financial Services Business Consultants Credit & Debt Counseling Educational Consultants Financing Consultants Financial Planning Consultants Financial Consultants - No License Required Credit - Debt Consolidation Services
Industry TipsCredit Repair Tips Finding a financial planner Selecting a Financial Planner
THIS LOCATION IS NOT BBB ACCREDITED
8005 Evadean Cir
Austin, TX 78745 (888) 913-8786 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Invest in Your Debt refund policy regarding *** program states: "For any reason you are not satisfied with the ***® program, you may contact us to discuss the problems you are having with the program. If we can not resolve your concerns, we will refund any payments you have made to satisfy your ***® cost." The company's CEO has failed to honor this refund policy. I agreed to enroll in the ********* **** ****** (***) program on August 15, 2013, after a over the phone presentation and web display meeting about the *** program, my *** report, debt reducing information and to expect a TextBook. This presentation was provided by the company's CEO. I authorized a $756 debit from my credit card to pay for "Liabilities Under Management" for the *** program. Within in 24 hours I decided I did not want to stay enrolled in the *** program. I immediately emailed the CEO and his operations manager requesting they cancel my enrollment and to refund the $756. The company's operations manager replied to my email, stating she had me cancelled form the program and that the CEO would contact me to go over everything. I received a reply email from the company's CEO on August 17th. I replied to his email letting him know that I desire to cancel the program and receive a refund of $756. I did not hear from the CEO again until August 21, 2013 after I had to send him an email asking him to confirm my *** program cancellation and when I could expect a refund. The CEO responded to this email and confirmed my cancellation and he was working on my refund once he knew his costs, which I assumed were credit card processing and refund costs. I sent the CEO another email requesting an update on the refund status August 25, 2013. The CEO responded to my email on August 27, 2013 stating he would refund my credit card $367.62 and that his cost was $388.74m which he said was the difference between what I paid for the *** program, his cost and credit card processing cost. No itemized bill provided. I responded to his email on August 27.2013 stating that no true services were provided, I canceled the program within 24 hours and that most of the information he provided he disclosed in an over the phone presentation (which to my knowledge was a free presentation) and is available on his website. I requested that he refund the difference between the $756 and the cost of credit card processing. I have not received a response to date. I have returned the Text Book via mail, that was mailed to me as part of the *** program, and requested a signature upon receipt of return. I think its unethical to be charged $388.74 for a service I did not receive. The service being the CEO/Company and the *** program would debit monies from my bank account to pay my creditors. Of course this service could not be provided because I cancelled the program within 24 hours and the company had none of my creditors account information. Again, the information provided about the *** program, my *** report and ways to reduce my debt costs was explained over the phone and displayed in a web presentation/meeting, which to my knowledge was free of charge. After agreeing to the be enrolled in the *** program the same information was emailed to me anyways, so I do not know how I can be charged for this information which was shared freely initially. According to the refund policy posted on the Invest in Your Debt website consumers will be refunded any payments you have made to satisfy your *** costs. I expect the CEO to honor this refund policy.
Desired Settlement: I would like to be refunded the difference between the cost I paid for the *** program of $756 and the credit card processing cost.
See the attachment for my response. This was more a communications’ issue than a complaint. The issue is fully satisfied and the customer is delighted.
Better Business Bureau: