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Description

This company is a consulting firm that works with trade schools and for profit schools loan departments to bridge the gap between public and private funding. The company does not originate loans.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Beneke Financial Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Beneke Financial Group include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Beneke Financial Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 01, 1995 Business started: 01/01/1991 Business started locally: 01/01/1991 Business incorporated: 01/23/1996 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Consumer Credit Commissioner
2601 N Lamar Blvd, Austin TX 78705
www.occc.state.tx.us
Phone Number: (800) 538-1579
joann.mcanally@occc.state.tx.us

Type of Entity

Corporation

Business Management
Mr. Laurence Beneke, Owner
Contact Information
Principal: Mr. Laurence Beneke, Owner
Business Category

Financial Services Loans

Industry Tips
Finding a financial planner

Additional Locations

  • 11003 Whispering Wind St # A

    San Antonio, TX 78230 (210) 492-2707

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Complaint Detail(s)

8/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I own a cosmetology school in **** ********. I received a piece of mail from Beneke Financial Group saying they help with "alternative student loans." I called and spoke to ***** ****** to see if they could help us with our students needs in securing financing. He told me what all they did and that we would get 70% of the tuition up front and the remaining 30% as the student pays their payments. To go any further* he had to come and do a "visit" with my school and we had to pay all his expenses* plus a "fee." After hearing we get 70% up front* I agreed. So* I paid $813.76 in expenses (flight* hotel* rental car* etc.) for him to come. During the meeting* I was present along with 3 other people. During this meeting* he again said* and gave me paperwork that showed* we get 70% up front and 30% as the student pays. Before ***** ****** would give me any of the lender information* I had to give him a check for $3,750 for his "fee." After I did this* he handed me three packets from three different "lenders." I had to send binders to each one of them full of information* both personal and business. After not hearing anything for over a week* I called all 3 lenders and they all told me the same thing...we get NO money up front and they will do out tuition billing for us. The students can make their payments directly to me so I do not need someone to do my billing for me. I paid ***** ****** $4,563.76 for nothing. We lied and deceived me and my business. I NEVER would have agreed to any of this and at NO TIME did he ever say anything different than the 70/30%. ************ Beneke Financial Group* scammed me out of almost $5,000 for nothing.

Desired Settlement: I want all the money that he scammed me out of returned to me* a total of $4,563.76.

Business Response:

I am more than happy to share my experience with Mr. **** ****** owner of ******* ****** of Cosmetology.

Mr. ***** contacted me on or about June 4* 2014* regarding our student loan program. He was well aware that our company is a loan access company; not a lender. After several conversations with Mr. ****** and after he spoke with several of the schools that are currently successfully using the program* he retained my services and on June 23* 2014* I went to his school in************. Please note* he was encouraged to perform his due diligence.

The cost of the site visit was $3,750* plus expenses* which Mr. ***** agreed to pay and is evidenced by the signed contract enclosed herewith. During the site visit* I went over all aspects of the loan program* shared with him marketing concepts and explained how to utilize the program. He was presented with three lenders that currently work with our schools throughout the United States.

On or about June 25* Mr. ***** advised in an email* much to my surprise* that he had gone through a bankruptcy and at that time ask if that had a negative effect from the lenders. At no time prior to the site visit on June 23 was I aware* nor was I informed prior to June 23 that he went through a bankruptcy. I responded to him that this may or may not have a negative impact from the lenders because they gauge this on a case-by-case evaluation.

On or about June 26* Mr. ***** contacted me by email as well as telephone asking for guidance on filling out the required information for the various lenders. During one of these conversations he commented that they reported a loss on their income tax and would that be looked at unfavorably by the lenders. He further noted that he had the ability to "re-aaange and made to be a positive income..." My response to him was seek advice from his accountant.

Our lenders do have a program with 70% of the tuition amount paid up front to the school* but in some cases with economic issues with the school* they require the school to do business with them for six months to establish a track record. That is what appeared to have happened in this case.

Mr. ***** paid a site visit fee* which is non-refundable* pursuant to paragraph 3 of the enclosed contract. Mr. ***** was also aware that I do not have control over the lenders* pursuant to paragraph 5 of the enclosed contract* and Mr. ***** also did not disclose or withheld pertinent information about his financial situation.

I find it strange that he should be unhappy with my company when Mr. ***** well knew that with his economic turmoil there would be questions of anyone giving financial assistance to his students.

As your records will indicate* Beneke Financial has not received a complaint to the Better Business Bureau in over 19 years.

Consumer Response:

Complaint:********

I am rejecting this response because:

 

His dates are accurate but pretty much everything else is in-correct. I did tell Mr. ****** that my business partner and I had filed bankruptcy because of a natural disaster to our businesses back in 2006/2007 (flooding.) ALL the paperwork that ****** had given me PRIOR to him coming ALL stated that we get 70% up front. At no time was I ever given the contract UNTIL the day he came to my school and ONLY AFTER I gave him the check for $3,750. I have several witnesses to this. With him advising on marketing ideas and how to use his program* well* it was basically how to "discriminate" against students and how to use them to get the most money. All we ever wanted was a way to help our students get the financing they needed to attend our school. With regards to the negative income on the "income statement," that was ALL legally done by our accountant and it was all legally re-arranged for the better.

I was never told that we had to do business with the lenders for 6+months. Again* all his paperwork shows that we get 70% up front cash for each student. I had sent ****** and 3 other "lenders" binders full of personal and business information* including our social security numbers* tax ID number and personal and business financial statements. He straight up lied to me and my business. It does NOT MAKE ANY SENSE that I would pay* with his expenses* almost $5,000 for nothing when I have a company that finances students with monthly payments. Actually* this company that I use* TFC* has told me they know of several people who have been scammed by ***** ******.

Also, the day I spoke to all 3 lenders* and they gave me the wonderful news that they were not going to do what I was promised they would do* I emailed ****** my concern and I never heard a word from him. EVERY single time I had emailed him in the past* I got a response that same day* but this particular time....nothing. Kind of fishy!

I am an honest* ethical person and that is how my business is ran and maybe from reading this response* you think I am ignorant or whatever* but I am quite intelligent and I always say what is on my mind. There is no reason to be respectful when I speak of ***** ****** only because he stole money from me. If the BBB lets him get by with this* then what is the BBB here for? None of this makes any sense and so what he has not had a complaint filed in 19 years....people just want to let things go. I am not one of those people. I was wronged by him.

Again* why would I have paid him so much money and get nothing in return? I already have a company that does what he said he supposedly told me his company does!

Regards,

**** *****

Business Response:

I believe the only issue is whether Beneke Financial Group performed under the terms of the contract which was signed by both parties on June 23* 2014. I submit the following.

The training session took place on June 23* 2014 at the office of ******* ****** of Cosmetology************* ********. At that time* lenders were presented who offered a 70/30 loan program. On June 25* 2014* two days later* Mr. ***** advised me about his bankruptcy issues. At no time prior to June 25* did Mr. ***** divulge this matter of bankruptcy.

While the lenders do offer this program to our clients* they conditionally approved ******* ****** but because of their past .financial history* elected* to first have a six-month period* with the school before implementing their 70/30 loan program. Any outside observer would see this as a wise business practice. Mr. ***** evidently did not find* this acceptable.

I call your attention to paragraph 3 of the contract: "client must satisfy the financing source that it is a reliable school which provides student training." I further call your attention to paragraph 5 "client acknowledges that Beneke has no control. over the policies and procedures of Beneke's financing sources." I also call to your attention to paragraph 3: "Client will pay to Beneke a one time* non-refundable management service fee of $3,750-"

In light of the above and in. consideration of a signed agreement provided to you* Beneke Financial Group has fulfilled the terms of the contract.

Consumer Response:

Complaint:********

I am rejecting this response because:

If the "lenders" were going to give me a six month trial period* how come they did not tell me this* nor did Beneke? At NO time was this EVER said to me!!!!!! I had to send the lenders* and Beneke* all my information and when I did not hear anything* I emailed ***** Beneke asking what to do? He told me to contact them. Once I contacted them* that is when I found out about the six month thing he is talking about. Then* after talking to them is when I sent an email to Beneke stating my concerns and that is when all communication stopped. I did not hear ANYTHING from ***** Beneke.

This matter is not done. If I do not get my almost $5,000 back* I will contact the Attorney Generals in ***** and **** ******** AND my attorney to take over this matter. ************ Beneke Financial Group* is a deceiving business that takes small businesses for thousands of dollars. I will NOT stand for this. What he does to other businesses it between him and them* but for me* this is not done. I will pursue this until I get the desired results that I* my business* is entitled too!

It is funny* the paperwork ***** ****** is referring to was NOT given to me UNTIL I handed him the $3,750 check. If he is so legit* then why did I have to pay him first? Again* ALL paperwork that was given to me PRIOR to him coming to the school all said that we would get 70% up front. If at any time I was given paperwork stating that we had to do the 6 month thing* I NEVER would have agreed to this because I already have a company that handles monthly payments.

Regards,

**** *****

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

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