BBB Business Review

Text Sizesmall medium large

Consumer Complaints

This business is not BBB accredited.

Wayne's Fence & Decks of South Texas and Home Improvements

(210) 309-8782

Customer Complaints Summary

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Additional Complaint Information

Based on BBB files, this business has a pattern of disputes relating to project completion issues. Complainants state that they hired the business for fencing or remodeling projects and are required to put down large deposits upfront. Complainants further state the business failed to start or complete fencing or remodeling projects in accordance with the  time frames stated in the contract. Complainants are seeking for projects to be finished or refunds given. Business did not respond to BBB's requests for them to address the pattern in disputes. 

Complaint Breakdown by Resolution

Complaint Resolution Log (5)

View Complaints Summary by Resolution Pie Chart on Wayne's Fence & Decks of South Texas and Home Improvements

Industry Comparison | Chart

Fence Contractors , Kitchen & Bath - Design & Remodeling , Contractors - General , Home Improvements , Siding Contractors , Tile - Ceramic - Contractors & Dealers , Construction & Remodeling Services , Windows - Installation & Service , Doors


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.