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BBB Accredited Business since
Genco Fence & Construction
Phone: (210) 734-7344 1501 N Colorado St, San Antonio, TX 78207
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A BBB Accredited Business since
BBB has determined that Genco Fence & Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Genco Fence & Construction include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Oscar Alonzo, Owner
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Industry TipsTips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1501 N Colorado St
San Antonio, TX 78207 (210) 734-7344 Directions
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BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: ***** ******'s (Genco) crew constructed a rod iron / King-ranch styled fence for our back yard. He finished the construction the end of December. A final inspection was not able to be done prior to him receiving complete payment due to travel and weather. Upon our arrival back home the beginning of January, we found that several posts were not set in cement, only in the mud. This section includes the back gate. Understandably, this section of the fence is barely standing up. Caps are missing from several posts. There are areas of the fence that are rusting already. We were told by ***** ****** that we have a 10 year warranty, however, we never received a written warranty. I spoke to ***** the end of January and he mentioned that he was backed up in work. I told him to call me at his convenience. However, by March, we thought he'd at least contact us with some information as to when he would be coming by. In March we wrote him a registered letter, stating that the workmanship problems needed to be addressed by March 20, and a completion date of April 11. We never heard from him. I called and texted him the end of March and have not heard a word from him.
Desired Settlement: We would like to have him come back and finish the job or if we need to get another fence contractor to finish the job, we want him to pay for the work that needs to be done.
RE: Genco Fence & Construction Inc.
Right after you initiated contact with *****, he finally called us to set up a time to get the work finished. We met on April 28, 2015 and let him know what needed to be done. He called his crew in and within a couple of hours had everything done to our satisfaction. I just don't understand why it had to take 4 months to get the work done and his inability to follow-up or answer his phone. My husband and I personally would not recommend him to anyone else due to his inability to communicate or follow-up with people.
We are most grateful for your help in this matter. I don't think we would have resolved this issue without your help.
Thanks so very much!
******* * ******* ****