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BBB Accredited Business since

All About Fence & Repair

Phone: (210) 650-3358 Fax: (210) 650-3358 6738 Pear Tree, San Antonio, TX 78218

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that All About Fence & Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for All About Fence & Repair include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on All About Fence & Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 01, 1999 Business started: 05/01/1999 in 0 Business started locally: 05/01/1999
Type of Entity

Sole Proprietorship

Business Management
Mr. Joe Dedo, Owner Ms. Jennifer Dedo, Office Manager
Contact Information
Principal: Mr. Joe Dedo, Owner
Business Category

Fence Contractors Fence Staining Fence Posts & Fittings Fence Material Fence - Sales, Service & Contractors Fences - Vinyl Fences - Wood Pet Fencing & Containment Systems Chain Link Fence Sales, Service & Contractors Patio & Deck Builders

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Types of Complaints Handled by BBB

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  • Advertising or Sales
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Complaint Detail(s)

5/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $825 for some minor fence repairs and to have a 120 feet of iron fence primed and painted. No primer was applied and the paint job did not cover all the surfaces of the fence.

Desired Settlement: Paint the fence properly.

Business Response: The work was started on Sunday 5-4-14. The paint that was used has the primer in the paint. The crew returned on Monday 5-5-14 to complete the job. All work on the contract was done to the customers satisfaction.

Consumer Response: Complaint:********

I am rejecting this response because: The paint job and work on the metal fence was poor quality but obviously the best this contractor is capable of.  I want no further contact with this contractor or his crew.

Regards,

******* ****

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

10/17/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On August 26th, My fencing was done extremely poorly with nails half way out on each board piece on both sides of the fence with 4 to 5 nails on each end of boards instead of 2-3 nails on each end; the post that needed to cemented is still leaning down into neighbor yard; gate latch for exiting inside the fence was not mounted; boards were not cut to fit the existing posts just nailed and overlap onto existing wood; and short my count of 15 not being replaced. My wife paid Mr. **** not knowing of how bad the fencing repair was done she trusted Mr. **** on his good faith of business. The second day of service Mr. **** called my wife indicating additional 14 boards were needed with additional cost beside the 15 boards that I was short to be done; we responded no on the additional 14 boards my wife asked him " why was not the estimate not done correctly on the second estimate" Mr. **** made no comments, we would have considered the total price. Third day no phone call of the job being completed, but the check was cashed, I called several times asking about the leaning post no reply. Mr. **** company was our third estimate with a second estimate from him to make sure of the cost and what needed to be done.

Desired Settlement: I am requesting 40% back from the total cost. I do have photo graphs to support my evidence with supporting documentation on each estimate from Mr. ****. Thank you.

Business Response: All work was completed as per contract. Customer satisfaction and quality work is our companies priority.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. Will accept the business responses believing that is their best quality work they can offer. 

Regards,

****** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

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