BBB Accredited Business since
All About Fence & Repair
Phone: (210) 650-3358 Fax: (210) 650-3358 6738 Pear Tree, San Antonio, TX 78218
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A BBB Accredited Business since
BBB has determined that All About Fence & Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All About Fence & Repair include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Joe Dedo, Owner Ms. Jennifer Dedo, Office Manager
Fence Contractors Fence Staining Fence Posts & Fittings Fence Material Fence - Sales, Service & Contractors Fences - Vinyl Fences - Wood Pet Fencing & Containment Systems Chain Link Fence Sales, Service & Contractors Patio & Deck Builders
Industry TipsTips for hiring a contractor
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I paid $825 for some minor fence repairs and to have a 120 feet of iron fence primed and painted. No primer was applied and the paint job did not cover all the surfaces of the fence.
Desired Settlement: Paint the fence properly.
Business Response: The work was started on Sunday 5-4-14. The paint that was used has the primer in the paint. The crew returned on Monday 5-5-14 to complete the job. All work on the contract was done to the customers satisfaction.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Read Complaint Details
Complaint: On August 26th, My fencing was done extremely poorly with nails half way out on each board piece on both sides of the fence with 4 to 5 nails on each end of boards instead of 2-3 nails on each end; the post that needed to cemented is still leaning down into neighbor yard; gate latch for exiting inside the fence was not mounted; boards were not cut to fit the existing posts just nailed and overlap onto existing wood; and short my count of 15 not being replaced. My wife paid Mr. **** not knowing of how bad the fencing repair was done she trusted Mr. **** on his good faith of business. The second day of service Mr. **** called my wife indicating additional 14 boards were needed with additional cost beside the 15 boards that I was short to be done; we responded no on the additional 14 boards my wife asked him " why was not the estimate not done correctly on the second estimate" Mr. **** made no comments, we would have considered the total price. Third day no phone call of the job being completed, but the check was cashed, I called several times asking about the leaning post no reply. Mr. **** company was our third estimate with a second estimate from him to make sure of the cost and what needed to be done.
Desired Settlement: I am requesting 40% back from the total cost. I do have photo graphs to support my evidence with supporting documentation on each estimate from Mr. ****. Thank you.
All work was completed as per contract. Customer satisfaction and quality work is our companies priority.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.