BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Capital Credit Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Capital Credit Incorporated include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Lewis Merrifield, President
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I had a company, now out of business, called ********** ********* ***, that used Capital Credit as a factoring service. I had an issue last month, where my truck blew up and I had to shut down the company. My last load that I awaited payment was not going to be serviced by Capital Credit, so I kindly asked ***** **** ********* to send me the money directly. Why would I have them pay Capital Credit, if Capital Credit wasn't forwarding me the money. Now they are sending ***** **** ********* to collections. For what? They don't owe Capital Credit anything. On top of that Capital Credit still owes me around $500 for reserves held.
Desired Settlement: I would like ***** **** ********* to be left out of this and for my ~$500 to be released to me immediately.
Dear **** *****
Dear **** ****:
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: To Whom it may concern: Warm Greetings, we at ******* ******* are highly irritated and frustrated because capital credit will not peacefully let us out of a contract. Their contract requires 30 days notice for termination prior to the end of the initial term or any renewal term. They said that we didn't terminate in enough time because we sent the notice 30 days from when I signed the contract and they signed the contract. They say that because the prepared the contract a couple of weeks earlier, that it should have been 30 days prior to that, however, since there is no specific time frame, only 30 days prior, we sent them a notice a year ago also that we wanted to terminate but they play the same game then. Since starting with capital credit, we have grown and they can't meet our needs. We have found another company that can and we have already signed a contract with them and are ready to proceed but capital credit is making this very difficult. ***** ********** will not even answer my calls nor will he cooperate with my new factoring company. We at ******* ******* would feel so blessed if the BBB can save us from the suffering and blatant disrespect we feel from being forced to do business with capital credit when ***** doesnt even answer his phone.
Desired Settlement: We would just like to end our contract with capital credit with no resistance. I belive that we are growing a lot faster than capital credit and since they can't accomodate us any longer, they won't let go. They are not able to compete with the competitors that factor for companies with volumes such as ours. This is a free country with no man being above the law and I would be grateful if the BBB could prove this to Mr. **********. Thanks
April 24, 2013
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved