BBB Accredited Business since
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This company offers a multi-purpose sports facility focusing on youth sports and volleyball. They also offer instructional programs, sports leagues and fitness programs.
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A BBB Accredited Business since
BBB has determined that Austin Sports Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Austin Sports Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Glen Lietzke, Executive Director
Exercise & Physical Fitness Programs Youth Organizations & Centers Sports & Recreation Sporting Goods - Retail Sportswear - Retail
425 Woodward St
Austin, TX 78704 (512) 479-8776 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: my family inquired about hotel reservations through the housing dept of this company. we were told they did not have rooms left under the "block of rooms". we made reservations through same hotel but on our own and for a suite on March 10th. we had a situation that made us re think attending sports tournament and called to cancel our reservation with hotel. we found out at that time that we had two other reservations in our name. we were going to be charged for both rooms due to canceling those rooms, we did not even make. my family cancelled our personal reservation w/out a fee only to find out that we are being penalized for the other two rooms. we were told that ****** made them and they were made on April 1st. my family told them to please keep our original reservation since we were not going to get our money back, in house reservationist said they could honor it for an extra $100 fee a night.. this is an upgrade fee for being under Austin Sports Center "block". I attempted to explain this to Urissa, I was abruptly told she didn't make them, that it was just her name on a block of rooms there. She did call the in house reservationist of the hotel but told me the hotel would only refund one of the rooms not for both. ****** informed me that she had to "jump through hoops" to get my daughter's team eligible to play since we were canceling one of the reservations as it was..this was not my mistake.... this was Austin's Sports Center mistake... I signed the contract to pay them the $1100.00 for her to play my contract does not say they are allowed to make reservations, especially for two rooms different dates and have my family pay the penalties and then tell me my daughter's team may not play because we don't want to pay for their mistake literally. I mean if you call the toll free number to request a room through their housing dept and they tell you they have no more rooms available then you seek other reservations on your own. the customer should not be held accountable for their mistake, twice. their block rooms are the "traditional" rooms and they do not fit my family needs, this is why when we had to make our own reservation it was for an executive suite and it was not $100 more a night for our reservation.
Desired Settlement: Austin Sports Center will refund fees that have already been charged to our credit card and they will tell volley ball team it was their housing dept fault if they do not get to play and they can explain to the teams parents that paid for lodging and travel. it is horrible to blame a 12 yr old girl for their housing dept mistakes.
Business Response: Here is documentation from past conversations with the guests, the hotel, and the housing bureau. We would love to come to an appropriate solution.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.