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Phone: (512) 996-8999 9313 Anderson Mill Rd, Austin, TX 78729
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Hi-Tech Gadgets include:
- 7 complaint(s) filed against business
Factors that raised the rating for Hi-Tech Gadgets include:
- Length of time business has been operating
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Sameera Nagahawatte, Owner
Electronic Instruments Cell Phone & Tablet Equipment, Supplies & Repair Computers - Dealers Computer Printers Sales & Service Computers - Supplies & Parts Computers - Used Video Games - Supplies & Parts Computers - Service & Repair Video Games - Service & Repair Cellular Telephone Service & Supplies
Alternate Business NamesHigh Tech Gadgets
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Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On April 10th, I brought in my Nexus 4 for screen replacement because the glass on the upper half was cracked. The phone had always been used in a case so did not have any damage other than the glass and one small dent on the metal frame around the glass. Before taking it to this place, the phone never had been disassembled either nor any markings elsewhere on the phone. I was told that the phone would be ready for pick up on April 15th, but it was not ready until the 17th (with no communication from them). When I picked it up, the metal frame around the glass had several deformations from the tool they used to remove the screen from the frame around the screen. I noted this problem to them, and they refused any responsibility for those marks. They refuse to repair the physical damage they made to the phone unless I provide a picture of the phone from before the repair even though the type of damage done by them could only be done if the screen had been removed, and the damage is substantial enough that it would have been noted prior to repair of the screen. They made no indication in their notes that the phone had this damage before the repair.
Desired Settlement: Reduction in repair charge to account for the damage they added.
Read Complaint Details
Complaint: On their website (I have a screenshot to prove if needed), they state they will beat ANY deal for a smart phone repair. All you have to do is bring your phone and the quote in. They do list a sale they have currently for screen replacements. But I found a local company in Austin where they quoted be $45 to fix my phone. The company is now refusing to match the quote, stating that is due to the fact they are offering their own sale going on. That has nothing to do with my quote from this other company. I don't care what sale they have, i have a quote on my phone stating $45 and their website clearly states they beat any quote given. So they are lying to consumers and trying to attempt a bait and switch by getting you in the store w/ your quote, then refusing to accept the quote. That is highly unethical.
Desired Settlement: I would like them to follow their stated claim where they will "beat any quote by 5%" and fix my phone for that.
Business Response: We do honor the deal as advertised as long as it is the gross price (before tax and discounts), additionally we have noted in our website that these deals are subject to change and customers need to contact us to confirm the deal(s).
Problems with Product/Service
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Complaint: Dropped off my IPad and a replacement battery that had been purchased online. Company had been recommended by an Apple repair shop in Austin. Advised I needed the battery replaced due to it not holding much charge anymore. I agreed in writing to have them replace the battery and if by accident the glass cover broke while they were attempting to remove; then I would pay for a replacement glass cover. Was told they could turn around in about 2 hours. Received a phone call from the tech at the store letting me know that I had purchased the wrong battery. Thought I had an IPad 1 and turned out to be an IPad 2. The tech rep. then told me the power button was not working. For the record, the power, sleep mode, volume & lock features had all been working fine before drop-off. A bit confused about this new failure, I was quoted verbal price to repair the internal piece that had failed. (~around $60-$70. Since the original battery issue had done a 360 degree turn, I asked them not to proceed with the new quoted repair, and that I would pickup my IPad and battery. The tech rep. assured me during the phone call update that they had not opened the IPad. Picked up the IPad and battery on way home from work the next day or two; being somewhat suspicious, I ran my finger along the glass plate seam to see if there were any rough spots indicating the glass plate had been opened; did feel a couple rough spots. A day or two later, I got a magnifier and checked the entire 4 seams on the glass. Sure enough I can clearly see where a tool was inserted above the "volume" piece that was now defective. I can see rough spots on the same seam and also on one other glass seam. For the record, the glass panel has never been removed during my ownership, nor had it ever had any repairs. I must keep the IPad plugged in to keep it charged, and still have a failed power button, volume control and lock feature. Have not called the store to let them know of my findings.
Desired Settlement: I want a free repair of the piece that is now faulty, parts and labor; and if the said company damages the glass panel, I request they replace and repair at no charge to me. I would like an apology.
For this exact reason, our policy requires all technicians to take a video recording of the product demonstrating the original condition of the product prior to the repair/diagnostics. That being said; we do have a video showing the original state of the iPad with non-functioning power button (see attached). We have not done any work on this product as it had other issues that our technician identified that the customer did not mention. We also do have the entire video from the repair room for the time-frame that item was with Hi-Tech Gadgets, that we could provide to BBB if required.
Problems with Product/Service
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Complaint: I purchased a used iPhone. It did not work properly, had a faulty battery, messaging unreliable. I returned the phone. He gave me another iPhone. It had similar problems in addition to screen flashing white. I return it again. I want my money back. because he doesn't have any more iPhones to trade me. he instead changes out the battery for another faulty battery. And there are still messaging issues. I just want my money back. It was a lot. They obviously don't check out the phones or batteries before sending them out the door.
Desired Settlement: I just want my money back. I no longer trust any iPhone he may try to trade with me, if he gets any in. Or that he may give me the first phone had for the second.
We diagnosed both phones with the same symptoms as to having "apps running in the background", this consumes battery much more than it's supposed to, we have already exchanged a phone to another one and put a new battery and tested the phone again, and we did not find any issues with the battery life. Also, phones do not have txt messaging issues because of hardware problems, they are caused by conflicting software apps or service contracts (which is not covered under any warranty). However, knowing that we still chose to exchange a phone and put a new battery, and if you are still having txt messaging issues you will need to remove whatever the apps you have installed that's causing this problem. We noticed there were many games and 3rd party applications and background application running on the phone, this is most likely the issue and is not covered by any warranty programs.
Better Business Bureau:
|3/21/2013||Problems with Product/Service | Complaint Details Unavailable|
|2/27/2013||Problems with Product/Service | Complaint Details Unavailable|
|10/5/2012||Problems with Product/Service|