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BBB Accredited Business since
Phone: (855) 778-6363 Fax: (210) 745-4647 14365 W State Highway 29 Ste 1, Liberty Hill, TX 78642
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MAXSUR is a provider of electronic surveillance equipment, restricted to US Government, military and law enforcement agencies.
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A BBB Accredited Business since
BBB has determined that Maxsur L.L.C. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Steve Klindworth, President Ms. Kira Klindworth, Manager Mr. Jake Lahmann, COO
Electronic Equipment & Supplies - Dealers
Products & Services
Maxsur L.L.C. sells the following brand(s): AgileMesh , American Technologies Network, Drone Doctor, DroneCraft , MAXSUR , PIX4D, S-Tuned
Maxsur L.L.C. offers the following product(s): Audio Surveillance Equipment, GPS Trackers, Infrared Cameras Active and Passive, Night Vision Devices, Police Body Cameras, Tactical Surveillance Equipment, Thermal Imaging Devices, Unmanned Aerial Vehicles - Drones, Video Surveillance Equipment
Method(s) of PaymentNet 30, CC, Cash, PayPal
Refund and Exchange PolicyGovernment agency contract and product dependent
14365 W State Highway 29 Ste 1
Liberty Hill, TX 78642 (855) 778-6363 Directions
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Problems with Product/Service
Read Complaint Details
Complaint: For starters, I have 2 DJI Phanthom 2 drones w/vision. I am very disappointed in the both, from the get go. So, I recently purchased a new drone from UAV Direct. So, when I received and opened it up, I noticed that the product was damaged, the body, camera bent and remote cracked. So, I didn't make to big of a deal with it. However, I did take pictures of the damages. I was in a little rush due to the fact that I had a schedule video shoot with KWTX, that didn't happen, because of the damage drone, that didn't work properly at all. That cost me not being able to be there to shoot my commercial. So, the only reason at all I need a drone w/camera is because I do my own commercial video shooting. Not to mention, I do own 2 large gyms located in Central Texas. I have always done my own footage. Not to mention, my dad is a pilot and owns his own personal plane and over 15 RC planes, drones etc... This is not something new to any of us at all. I am a little frustrated at this, So anyways, I am a very busy father, man, promoter etc... among everyone else. I have over a $1000 into this and have yet to have one single flight, with zero complications. I finally received my drone back from them and pulled it out of the box 8-1-2015 to do a little test flight "everyone that lives in our block has some type of RC" "remote Control" they were all outside like normally. I was maybe 200ft away, with green signal" and it just drops and remote says loss signal and we just watch it drop. So, now lets go back to when I purchased the product. The salesman said he had a new drone that had be open but, it was new, he would sell for $300 less than normal. An old man from another state bought it and when he received it the state didn't allow them flying them. Well, when I received it at first, it was cracked, camera bent up, remote cracked up. I thought that may have been from shipping, I had no clue? So, I did send them picture, but had no response from them. I just want my product to work. Now, I have nothing, again?
Desired Settlement: Like I told them before, I just want something dependable, that is all. I have paid good money. I just want a good product. I even told them to keep it and sell it and I would be happy to take a credit on my account, until I find something that is dependable.. They sent back the same product, that is still defected. He said that with electronic you have LEMONS. I said I totally understand, but I have 2 of them, with the same exact problem. That is more than a LEMON to me, don't you think?
On 9/2/2015, **** ******* from MAXSUR spoke with *** ******* concerning his aircraft pushed from UAVDirect. *** ******* agreed to send the aircraft back to UAVDirect for verification, examination, repair or possible replacement. *** ******* was issued a UPS return label to his email address to cover return freight charges.