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BBB Accredited Business since

Quantum Electric, Inc.

Additional Locations

Phone: (512) 246-1145 Fax: (512) 246-1147 17 Indian Meadows Dr Ste A100, Round Rock, TX 78665

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Quantum Electric, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Quantum Electric, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 31, 2003 Business started: 03/11/1991 Business started locally: 03/11/1991 Business incorporated 09/27/1996 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202

Type of Entity


Business Management
Mr. Shayne Goodrum, President Ms. Lori Howard, Sales
Contact Information
Principal: Mr. Shayne Goodrum, President
Business Category

Electricians Electricians - Commercial Street Lighting Standards & Equipment Energy Management & Conservation Consultant Lighting Systems & Equipment Electricians – Residential

Industry Tips
Tips for hiring a contractor

Additional Locations

  • 17 Indian Meadows Dr Ste A100

    Round Rock, TX 78665

  • PO Box 1445

    Round Rock, TX 78680 (512) 246-1145


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/25/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: we negotiated a rate for Quantum to come repair our electrical sign. It worked before they left the premises, that night and since, the sign has not worked at all and now the electrical breaker is tripping, something that did not happen before Quantum came on the job. We made several phone calls today and the representative says we did not pay the tax on the negotiated price so he does not owe us any warranty and will not stand behind the $1200 we paid him on June 27, 2016. We were never asked for tax, the price was negotiated and no workers called or said any balance was due.

Desired Settlement: Full refund or repair sign as contracted to do.

Business Response: Quantum Electric is willing to return to see if it is a warranty issue. If it is we are willing to make repairs at no charge under warranty.  If however their is a new problem the customer will be billed accordingly. Also Mr. ********** must sign work order paperwork to this affect.

Consumer Response:

Complaint: ********

I am rejecting this response because:

We paid the negotiated price in full at time of completion. We will not sign an agreement to pay more money as the payment has already been made. If they want to come repair the sign as paid, we will pay the tax due on the quote to completely fair. However we are not paying by the hour to trace down problems that did not exist when they began work.


**** **********

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Quantum Electric, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)