BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that A-One Electric meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A-One Electric include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Karen Phaup, President
Electricians Telephone & Television Cable Contractors Lighting Fixtures - Repair & Maintenance Wire & Cable - Electric Contractors - General
Alternate Business NamesA One Electric A-1 Electric Live Wire, LLC
Industry TipsTips for hiring a contractor
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Electrician was hired to do necessary electricial repairs to make home safe prior to putting it on the market for sale. Afterwards, it was discovered that we had no running water. I contacted the electrician to see if she had done anything that would affect our water. She stated that she had cleaned up the old well by cutting off a control box that had no power running to it. We contacted a water well company to come out and diagnose the water problem. They discovered live wires and a missing control box on the current well. When I contacted the electrician to share the news, she claimed that our realtor had instructed her to cut off the control box. He disputes that claim. I relied on this licensed professional's expertise to fix the things that needed to be fixed.
Desired Settlement: Since the electrician has been paid for the electrical services totaling $1,075, I would like to be refunded a portion of that cost as a result of the unexpected water well repair. The total cost for that unexpected well repair was $923.98.
As I have explained many times, I was
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
There was no “miscommunication” between the realtor and
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved