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Description

all phases of residential electrical work and light commercial work

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A-One Electric meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for A-One Electric include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A-One Electric
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 17, 2007 Business started: 01/01/1997 in TX Business started locally: 01/01/1997 Business incorporated: 01/03/2008 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Karen Phaup, President
Contact Information
Principal: Ms. Karen Phaup, President
Business Category

Electricians Telephone & Television Cable Contractors Lighting Fixtures - Repair & Maintenance Wire & Cable - Electric Contractors - General

Hours of Operation
M: 8:00 AM - 5:30 AM
T: 8:00 AM - 5:30 AM
W: 8:00 AM - 5:30 AM
Th: 8:00 AM - 5:30 AM
F: 8:00 AM - 5:30 AM
S: Closed
Su: Closed
H: Closed
I will take emergencies calls if available
Alternate Business Names
A-1 Electric Live Wire, LLC
Industry Tips
Tips for hiring a contractor

Additional Locations

  • 5802 Abilene Trl

    Austin, TX 78749 (512) 497-1513

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  • Guarantee or Warranty

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Complaint Detail(s)

8/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Electrician was hired to do necessary electricial repairs to make home safe prior to putting it on the market for sale. Afterwards, it was discovered that we had no running water. I contacted the electrician to see if she had done anything that would affect our water. She stated that she had cleaned up the old well by cutting off a control box that had no power running to it. We contacted a water well company to come out and diagnose the water problem. They discovered live wires and a missing control box on the current well. When I contacted the electrician to share the news, she claimed that our realtor had instructed her to cut off the control box. He disputes that claim. I relied on this licensed professional's expertise to fix the things that needed to be fixed.

Desired Settlement: Since the electrician has been paid for the electrical services totaling $1,075, I would like to be refunded a portion of that cost as a result of the unexpected water well repair. The total cost for that unexpected well repair was $923.98.

Business Response: As I have explained many times, I was
informed by your realtor that you got a new well and that
the old one was no longer used so to clean up what was there which was a rusted
box just hanging by its wires.  I was given specific tasks to do by your realtor and not just
told to  “make home safe”.  You say I am an expert and should know better about
the well, but I am not a plumber or a well expert and am in no way qualified in
that area to say “yes you have a new well and everything you need is here.”  I
am an electrician and just supply or take away power to items.  The box was
rusted and hanging by its wires and would probably have needed replacing anyway,
but again, I’m not a water well company.  Furthermore, I am constantly being
hired to take out boxes / switches and other “live” items so this did not seem
like an unusual request. 
 
I completed the
work on May 7th and left the rusted control box in the shed at your property.
The job took me a total of 5 minutes since the box was just hanging there.  You
had some guys call me a couple of times Memorial weekend, Saturday May 25th or
Sunday May 26th, asking questions of why they couldn’t get water.  We talked
about the possibilities of why they may not have water such as checking for
power but other then that I really didn’t know much about how wells worked. In
the second call I believe, they mentioned they had power so I said that it must
be the motor or something else and that since I wasn’t a well expert that they
would have to contact someone who worked on wells. I told them  that if I could
help in any way to call me and I would come out.
 
In reference to the actual repair of the well, I was first contacted
by email saying it should cost around $600 to totally rewire
the well.  I mentioned
that the wires were left long and because they were, the control box could just
be spliced back in.  I was never given the opportunity to splice back in the box
that I removed.  Instead you hired the water well company to do the repair which
they spliced in a brand new box and installed upgraded pressure switches and
pressure gauge.  The well was not totally rewired as you said it needed to be
plus you didn’t contact me for over a month after I worked on your house and
demanded I pay the entire bill (see your email dated June 11, 2013 wanting the
entire $877).  Once I received the itemized bill and started questioning the
need for a pressure switch and pressure gauge and the fact that the you did not
use the old box, you admitted to getting “upgrades” per the well company’s
recommendation.   And if the well company said it would take $600 because it’s a
lot of work to totally dig out the concrete and run new wire down to the motor
and hook it back up, then splicing in the wires with no digging and only using
4’ of wire didn’t take much time.
 
I had offered to
pay for part of the repair but since I was told to clean up the area by the
realtor I felt he should pay the remainder. I only offered this because I felt
bad that it happened and because I am a nice person.  You agreed and then you
admitted to the upgrades.  The offer to pay for part of the repair was/is in no
way an “admission of guilt”  and was done prior to my knowledge of the upgraded
switches/gauges.  I do not feel I am responsible for payment of any of
the bill as I was only doing what I was told to do. Even though I did what I was
told and should in no way be held accountable for doing what your realtor
instructed me to do, I mailed a check to you on July 1, 2013 to help mitigate
the cost of splicing in the control box and I believe the amount of the check is
more than fair to help mitigate the cost of splicing in a control box. 

 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because:
Though the business did refund $200, I feel that @ least $350 would been a more satisfactory compromise. I am also disappointed by the owner's unwillingness to accept more responsbility for the damages resulting from the erroneous repair. I am willing to be open minded and consider that there may have been some miscommunication between the business and the realtor, but the bottom line is that the electric services company is the expert on electrical repairs and should not have been repairing things that they claim they had no experience with.

Regards,

***** *******

Business Response: There was no “miscommunication” between the realtor and
myself.  If the realtor was not clear, I would
have asked for clarification prior to taking out the box.  In reality, the realtor was very clear when
he told me that you got a new well, the old one was no longer used so to clean
up what was there (which again was just a rusted simple well pump box hanging
by its wires – which in reality was not safe). 
I completed the job that I was hired to do.    The only reason I gave any money for the
cost of splicing in a new box is because I felt bad about the situation, not because
I was the cause of the situation.  In
fact, I have spoken to other electricians and explained the situation, and they
advised they would not have paid any of this expense.   

 

Again, I am constantly being hired to take out “live” wires/boxes,
so this did not seem like an unusual request. Removal of the box falls within
my expertise, determining the box is currently being used is not.  I had no reason to believe the box was being
used as the realtor told me you had a new well. 


 

In response for the $200 not being sufficient, it is more than
a reasonable amount to cover ½ of the cost for the splice kit, wire, and labor
for a basic splice which should take about an hour.  In one of the emails, you requested ½ of the
bill to be paid, but to expect A-One Electric to pay for upgrades which includes
a 1 ½ HP control box, pressure switches, and a pressure gauge is dumbfounding.
I calculated out the cost to make the well pump like it was prior to
removal.  This is what I figured:

 

Splice Kit - $115

Labor (1 hour) - $100

Electrical Cable - $9.20

Trip Charge - $30

Total is $254.20. 

 

I figured half of that amount was $127.10 plus $10.49 in tax
comes out to $137.59.  The extra  $62.41 was me being nice again.  Since the realtor was the reason the box was
removed, any other costs you wish to recover, should be recovered from him.  I have always accepted responsibility for
damages on jobsites that I create (which in my 30 years of experience, has only
occurred a handful of times), however in this instance, I was not the cause of
your “damages”.   The realtor relaying
incorrect information was the cause.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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