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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Sunbelt Electric Contractors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sunbelt Electric Contractors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Gary Rosenstiel, Owner
Electricians - Commercial Lighting Consultants Landscape Lighting Electricians
Industry TipsTips for hiring a contractor
San Antonio, TX 78229 (210) 485-7690 (210) 670-6017 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (210) 485-7690(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I contracted this company to install a circuit for a new spa that was being delivered, I specified that the required wiring was 6 AWG in order to satisfy the warranty on the spa. The company installed the circuit but when the spa was deliveried it was discovered that the company had used 8 AWG wiring instead of what was agreed upon. I have contacted the company several times and when they actually do reply to me they tell me they can replace the wiring but will have to charge extra. They originally agreed to the price and knew exactly what I needed but still refuse to complete the job as agreed.
Desired Settlement: I would just like this company to come and fix the circuit as agreed upon with the correct gauge wiring, but since they keep dragging this out I need to have someone else come out and do the job so I guess I need a refund instead.
When the order was taken over the phone, there was no mention of any special requirements in wiring type or size. The customer claims to have told the tech after we were on the job site. When the tech called in for materials, again there was no mention of any special requirments on the wiring size or type. The office put together a normal wiring package for a 50A spa. This package included necessary conduit, a 50A spa disconnect, and the footage required of #8 THHN copper wire. This wire has an amperage rating of 55Amps and is the size we normally use for this type of installation. A peice of equipment never pulls more than 80% of the amp rating called for. In other words, equipment rated for 50A will never pull more than 40 Amps of power, or the breaker will keep tripping. All of the work performed was installed in accordance with NEC (National Electrical Code) requirments.