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BBB Accredited Business since

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Description

Helping Our Seniors provides experienced, professional caregivers to assist seniors with non-medical, daily activities.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Helping Our Seniors, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Helping Our Seniors, LLC include:

  • Length of time business has been operating

Factors that raised the rating for Helping Our Seniors, LLC include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Helping Our Seniors, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 10, 2012 Business started: 08/09/2012 in TX Business started locally: 08/09/2012 Business incorporated: 08/09/2012 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Aging & Disability
701 W 51st St, Austin TX 78751
www.dads.state.tx.us
Phone Number: (800) 458-9858
mail@dads.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Martha Cave, Managing Member
Contact Information
Principal: Ms. Martha Cave, Managing Member
Business Category

Elderly/Senior Specialty Services Senior Home Care Concierge Services Shopping Service - Personal Personal Services

Products & Services

Helping Our Seniors, LLC sells the following brand(s): Considering the type of service we provide, there are no "brands."

Helping Our Seniors, LLC offers the following product(s): Our one product is proper care for our client as described above.

Method(s) of Payment
Our billing cycle is Friday through Thursday with invoices being sent on Friday, following that period.  Payment for services are made by the client separately to the provider and the agency.  For example, our hourly rate is $13 per hour.  That is $9 per hour for the caregiver and $4 per hour for the agency.  The client writes a check to the caregivers for the amount going to the caregiver and another check to the agency for the amount due the agency.  The client can also use a credit card to pay the agency's portion.
Refund and Exchange Policy
Because of the type of service we offer, we have no "refund or exchange policy."  Should we send a caregiver to assist a client, and for some reason, the client finds this caregiver unable to satisfy the needs of the client, we will assign a different caregiver to the client as quickly as we are able.  

Additional Locations

  • 13774 George Rd

    San Antonio, TX 78231 (210) 492-8100

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (210) 493-7054 (Fax)
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