BBB Accredited Business since
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This company offers dry-cleaning, laundry, alterations, wedding dress, heirloom, leathers, bedspreads.
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A BBB Accredited Business since
BBB has determined that Five Star Cleaners meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Five Star Cleaners include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Sharlene Thum, Vice President Mr. Richard Thum, President
Dry Cleaners Drapery & Curtain Cleaners Fire Damage Restoration Laundries Leather Cleaning Cleaning Services Pressing Machines - Clothes Tailors Wedding Supplies & Services Alterations - Clothing
Alternate Business NamesSA 5 Star Cleaners, LLC
13403 Carlton Oaks
San Antonio, TX 78232 (210) 496-5188 Directions
20821 Us Highway 281 N Ste 316
San Antonio, TX 78258 Directions
2325 NW Military Hwy
San Antonio, TX 78231 (210) 341-2081 Directions
2950 Thousand Oaks Dr
San Antonio, TX 78247 (210) 494-0227 Directions
4421 Fredericksburg Rd
San Antonio, TX 78201 (210) 734-3327 Directions
5015 De Zavala Rd
San Antonio, TX 78249 (210) 691-0164 Directions
6363 Prue Rd
San Antonio, TX 78240 (210) 699-3222 Directions
7627 Culebra Rd Ste 100
San Antonio, TX 78251 (210) 647-7162 Directions
8126 Fredericksburg Rd
San Antonio, TX 78229 (210) 614-2553 Directions
9606 Huebner Rd
San Antonio, TX 78240 (210) 699-0799 (210) 699-9464 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (210) 699-9464(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On April 13th, I dropped off a blouse with two skirts at Five Star Cleaners. I picked up my items on Monday April 15th and paid $20.5 for the dry cleaning. After I got home, I noticed my blouse had snags all over and two huge damage on the back. My blouse is from *** ****** and costs about $100. I went back to the store the next day and the manager refunded me the amount for my dry cleaning. However, she refused to pay for the damage. Later, she agreed to let the store owner take a look at it to decide on the damage cost. On April 22nd, I receieved a phone call from the owner of the store. She said my shirt was damaged when I dropped it off and accused me of removing a tag says "damaged item". That was completely untrue. My shirt was NOT damaged when I dropped it off and there was NEVER a tag attached to my shirt when I picked it up. This dry cleaner caused the damages to my blouse but didn't want to take onwership of the mistake. She was very unreasonable and rude to me and said she would not do anything besides the $20.5.
Desired Settlement: The owner of this business has a reponsibility to be courteous and honest with its customers, appologize for the damages they caused and provided compensation for the damages.
The damage was already present at the time of drop off.Our counter staff put a damaged ticket on
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|3/21/2013||Problems with Product/Service | Complaint Details Unavailable|
|7/30/2012||Problems with Product/Service|