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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Doors4Home LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Doors4Home LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Adi Bereshkovsky, Owner
Doors Doors - French Building Materials Buildings - Metal Door Frames
Products & Services
Doors4Home LLC sells the following brand(s): AAW Doors, DSA Doors, Emtek, GlassCraft, MAI Doors, Supa Doors
Doors4Home LLC offers the following product(s): Exterior Doors, Fiberglass Doors, French Doors, Interior Doors, Patio Doors, Wood Doors
Method(s) of PaymentVisa, Mastercard, Discover, American Express, Paypal, Checks, Wire Transfers
Refund and Exchange PolicyAll our products are guaranteed by the manufacturer and insured by the shipping company to arrive in perfect condition. However, purchased items may be returned within seven (7) days of receiving shipment with the exception of custom orders. Custom orders such as pre-hung door units, custom size doors or doors with factory finish are non-refundable and non-returnable.
Doors must be installed by a licensed qualified professional door company to qualify for warranty. Installation without proper tools and knowledge can result in personal injury. Inspect all of the shipped parts and account for everything before commencing any work.
A 25% restocking fee will apply to all doors/slab orders. The customer is responsible for return shipping charges. No refund will be made for purchases until the items have safely arrived to our manufacturer’s warehouse.
5446 W Highway 290 Ste 102
Austin, TX 78735 (512) 294-2747 (877) 929-3667 Directions
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Additional Phone Numbers
- (877) 929-3667(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I recently purchased a set of double front doors from doors 4 home. When it arrived, every single pane of glass had the glass company's logo permanently etched on it. There are 18 panes of glass on the doors, so this is very distracting and unattractive. We have tried removing the logo in multiple ways but it is not possible, as they are laminated inside the glass. The website does not picture the glass this way. It is pictured with no logos or prints on the glass. When I called the company about it multiple times, I was told this was not their first complaint about this issue. I requested a new set with no logos or a return/refund but was told they are custom and no returns would be allowed. They gave me a $200 refund, but this is a $2,660 set of doors so that's not much help. Every guest that has seen the doors comments on how hideous the logos are. I consider these doors ruined. We are now stuck with a door we do not like or want, and the company has not updated their website to correctly depict the door.
Desired Settlement: I would like the picture changed on the company website to depict the door correctly. I would also like a replacement to match what is pictured online or refund.
The doors the customer purchased are manufactured by AAW Inc. AAW is located in Los Angeles, CA and they follow the California building code. As stated in Section 2403.1, (page 3) of the CA building code: "Each pane of tempered glass, except tempered spandrel glass, shall be permanently identified by the manufacturer. The identification mark shall be acid etched, sand blasted, ceramic fired, laser etched, embossed or of a type that, once applied, cannot be removed without being destroyed." (see: ********************************************************************************************************************************
All of the doors we sell are coming from reputable brands that follow local and federal building codes. We recently stopped selling AAW doors and the doors the customer purchased are no longer listed on our website. When the customer informed us about the glass issue they agreed to a $200 refund to resolve this matter. The credit was issued on 12/21/15. The customer can contact the manufacturer directly and request a replacement glass or doors.
Doors4Home is not placing blame on the manufacturer. Images and door descriptions are supplied to us by the manufacturer. Doors4Home is no longer a distributor for this manufacturer; thus we recommended the customer to contact the manufacturer directly. We carry a similar style door, however it is not the same door the customer originally purchased.
As stated in our previous message, doors containing glass have a seal etched on the glass indicating that it is tempered. Every door brand has a different seal design etched to the glass as a building code requirement, some maybe more noticeable than others.
The new model of my doors are called the "Milan". As I stated in my previous message, I called and was told that the Milan does have the etching on each pane of glass. Once again this is not shown in the picture on the website. When I contacted them back in December I was told I was not the first person to complain about the etching and To buy steel wool to try and sand them off. Unfortunately they're laminated. They know this is an issue but instead of fixing the problem they refund $200 to unhappy clients.
I told them repeatedly that $200 was unacceptable and wanted to return the doors and that I would even cover the shipping cost. It was only after they said a $200 refund was all they would do that I took it. At that point I told him I would be contacting the BBB. They knew I was a dissatisfied customer all the way till the end.
Nowhere on their website does it mention an etching or even that it's tempered glass. It only says "low E" under the glass description. This is false advertising and doesn't even seem legal.