This business is not BBB accredited.Additional Locations
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Texas Document Solutions include:
- 1 complaint(s) filed against business that were not resolved
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Randall E. Davidson, Founder/President Mr. Michael Bodis, Sales Manager
Document Imaging & Scanning Service Printers Printer & Printer Supplies- Manufacturer Computer Printers Sales & Service Computer Software Publishers & Developers Copiers & Copier Supplies
Alternate Business NamesDavidson Document Solutions, Inc.
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Additional Phone Numbers
- (254) 881-7500(Phone)
- (210) 822-3500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|11/4/2015||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: We purchased two Konica Minolta Bizhub25E on December 26th 2014. When we placed the order there was no mention that those printers were special order and we will not be able to return these printers. These printers have a specific design limitation that will not allow it work with our system. We have been in contact with the company since January 2015 that the printers are not working with our system. Texas Document Solutions suggested other alternative printers. We tried all the alternatives Texas Document Solutions suggested and worked with them for more than 2 months to resolve the issue. We spent a lot of time trying alternatives and working with the company. When none of the alternatives worked, we asked to return these printers and get refund. Texas Document Solutions has refused to talk to us about return. They have not returned our emails for getting this issue resolved after that.
Desired Settlement: We would like to return these two printers and get refund.
In order to address this formal complaint, it is important that we start from the beginning.
I spoke directly to ****** ****** on Christmas Eve 2014 about the specific and specialty order he wanted to make. It was mentioned that not only did we not carry the machine in stock, but we did not have the specific accessories in stock as well. ****** was informed that our company had an unconditional guarantee that should the equipment not perform as desired, we would replace that equipment with similar equipment SO AS LONG AS THE CUSTOMER HAS BEEN CONTINUOUSLY COVERED UNDER OUR STANDARD MAINTENANCE/SUPPLY USER AGREEMENT. ****** DID NOT WANT SERVICE INCLUDED which was discouraged on my part when the order was placed. Further more when the order was placed, the credit card given to us was denied.
****** and I would like to deny the claim that FramesDirect is not willing to make a "small electronic driver setting" modification that would make the Kyocera printer work. We are not aware of any electronic driver setting for Kyocera printers that will resolve the issue we are facing and make that product usable with our system.Regards,