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Phone: (512) 440-5900 Fax: (512) 440-5901 3801 S Congress Ave Ste 106, Austin, TX 78704 View Additional Web Addresses
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Amy Urban DMD, P.A. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas State Board of Dental Examiners
333 Guadalupe St # 3-800, Austin TX 78701
Phone Number: (800) 821-3205
Type of Entity
Business ManagementDr. Amy Urban, Owner Ms. Maureen Alizzi , Office Manager
Dentists Dentist - Dental Surgery Dentist - Periodontist Dentist - Dental Implants Teeth Whitening Services
Alternate Business NamesUrban Dentistry
THIS LOCATION IS NOT BBB ACCREDITED
3801 S Congress Ave Ste 106
Austin, TX 78704 (512) 440-5900 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I had a tooth cleaning in 1/4/12. I gave out all of my correct billing/contact information. In 5/25/12 I moved to south korea due to military. During that time i had not received a letter/phone call that the dental office was having issues with my dental insurance(concordia) in march 2013 i went on leave and thats when i received a letter from urban dentistry dated in June 2012 that my insurance had denied the claim and that i needed to pay 200ish$ for the cleaning. the reason my insurance denied that claim was because urban dentistry misspelled my name and had my husband social security wrong. keep in mind that it had been over a year in that time frame and i had only received 1 letter. So i contacted urban dentistry and explained the situation and at first they were telling me i had to pay out of pocket and explained how insurance claims cant be refile when it has been over a year since my cleaning. when i spoke to Concordia turned out that my insurance change to metlife in may 2012, they also told me they had NO insurance claims filled for urban dentistry and that urban dentistry had contacted them jan 2013. Not only did urban dentistry lie to me telling me that they were contacting me through phone/mail and email they lied about how they were contacting Concordia. im not only complaining about this whole situation but im complaining on how they 'helped' me with this. they were in NO effort to settle this. i was the only one contacting them. they have my email and they still didnt email me back a response on how to settle my bill.
Desired Settlement: Not paying for this service.
I'm not sure why she would say we lied to her. I will say that it was very difficult to understand Ms.