BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Advanced Smile Care, LLP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Advanced Smile Care, LLP include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas State Board of Dental Examiners
333 Guadalupe St # 3-800, Austin TX 78701
Phone Number: (800) 821-3205
Type of Entity
Business ManagementMr. Jos Selig, Manager Fran DuBose, Office Manager Gerald W Crouch, DDS
Dentists Dentist - Dental Surgery Dentist - Dental Implants Dentist - Sedation Dentistry - Cosmetic Dental Hygienists
Alternate Business NamesAdvanced Smile Care
11874 Wurzbach Rd
San Antonio, TX 78230 (210) 853-5731 (210) 782-8355 (210) 853-5730 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (210) 782-8355(Phone)
- (210) 853-5730(Phone)
- (210) 853-5731(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I was scheduled to receive dental care and I was required to post a $400 dollar deposit for the procedure. I worked on a rotation work schedule and I was not able to meet the original scheduled date. I rescheduled the procedure and then came down with the flu. I texted the first time and called the second time to cancel. I moved in April and requested a refund of mu deposit. I called on 4/25/2014 and was told that I would receive a refund, but it did not come. I called again on 5/12/2014 and was told that I would get a refund via check and I agreed to that and updated my current address. I received a call from Fran the accounting person and she left a message saying that I would get a credit to my credit card. She called 10 minutes later and told me that they were keeping my deposit because i did not cancel my appointments, so i am being charged for the Dr's Time with no service rendered.
Desired Settlement: I want a full refund. I want an appoligy. I want this complaint to be reflected in the BBB database. I will also disput this with my bank.
Mr. **** was presented with our office guidelines regarding missed appointments on his first visit which he acknowledged with his signature (See attachment "******_Guidelines"). Mr. **** was presented with some treatment options on 12/3/13. On 12/30 Mr. **** called to schedule treatment on one tooth (see notes and Financial Agreement) and made a $400 down payment to reserve time with the Dr. on 1/13/14. Mr. **** texted and called the same day of the appointment (1/13/14) to state that he could not make the appointment due to illness. We understand that these things happen and we would not charge him for a cancelled appointment within the 48 hrs we ask as notice. Mr **** was rescheduled for 1/20/13 to complete his dental work. On 1/20/13 Mr. **** did not show up for his appointment nor did he call with an explanation for missing his appointment. (see notes). Mr **** called requesting a refund for his down payment. All of our accounts go through an audit process prior to any refunds being processed. After auditing the account our financial team concluded that Mr. **** did not cancel 2 separate appointments with at least 48 hrs notice per our office guidelines. Because of the late cancellation and not showing up for the second appointments the office lost at least 3 hours of treatment time that we could have offered to other patients.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|10/5/2011||Problems with Product/Service|