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Clear Your Debt

Phone: (512) 634-6595 Fax: (866) 227-6129 PO Box 82721, Austin, TX 78708 http://www.cydebt.com

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Description

This company offers credit counseling services, debt negotiation, and financial services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Clear Your Debt include:

  • BBB concerns with the industry in which this business operates
  • Failure to respond to 3 complaints filed against business
  • 1 complaint filed against business that was not resolved
  • 1 serious complaint filed against business
  • Government action(s) against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Additional Complaint Information

Consumer disputes received by BBB allege that consumers are not notified that they are enrolled in the company's debt settlement program. BBB has received complaints alleging consumers filled out applications and did not know they were signing up for the debt settlement program and monthly debits are made from their checking accounts without their consent or knowledge. Consumers report that the company failed to lower their debt as promised and, although monthly debits are made from their checking accounts, their creditors continue to call them demanding payment. Some consumers state they have been threatened with legal action or even sued because the company failed to provide the promised services.

Additional Information

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BBB file opened: November 20, 2006 Business started: 01/23/2006 Business started locally: 01/23/2006 Business incorporated: 01/23/2006 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Consumer Credit Commissioner
2601 N Lamar Blvd, Austin TX 78705
www.occc.state.tx.us
Phone Number: (800) 538-1579
joann.mcanally@occc.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Derin Scott, President Janilee Contraras Mr. Jordan Lane, Director of Operations Randy Lepley Tamisha or Saline Ms. Shannon Scott, Member
Contact Information
Customer Contact: Randy Lepley
Principal: Derin Scott, President
Related Businesses
Swift Rock Financial Services Topaz Financial Services Mesa Rock Financial Services Orion Processing World Law Debt
Business Category

Debt Relief Services Credit & Debt Counseling Credit - Debt Consolidation Services Credit Services

Alternate Business Names
Clear Your Debt LLC
Business Management

Swift Rock Financial Services d/b/a World Law Debt, Mesa Rock Financial Services, Topaz Financial Services, and Clear Your Debt are sales organizations. These companies market the debt management and debt negotiation services provided by Orion Processing d/b/a World Law Processing. Clear Your Debt has indicated that they have ceased operations, but consumers who contacted this company will continue to have their debt managed and/or negotiated by Orion Processing. These companies are individually owned by Shannon Scott and/or Derin Scott. Please see the Related Business section for more information.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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