Are you the Owner of this Business? ×
BBB® - Start With Trust

Are you...?

If yes, click here to learn about BBB Accreditation.

Are you...?

This business is not BBB accredited.

Mariachi Connection

Phone: (210) 271-3655 View Additional Phone Numbers 2106 W Commerce St, San Antonio, TX 78207

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Mariachi Connection include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mariachi Connection
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 22, 2012 Business started: 02/15/1996 Business started locally: 02/15/1996 Business incorporated 03/23/2001 in TX
Type of Entity


Business Management
Mr. Rene Benavidez, VP Ms. Josie Benavidez, President
Contact Information
Principal: Mr. Rene Benavidez, VP
Business Category

Dancing Supplies Musical Instruments - Dealers Musical Instruments - Supplies & Accessories Shoes - Retail Dance Apparel

Alternate Business Names
The Mariachi Connection, Inc.

Additional Locations


    2106 W Commerce St

    San Antonio, TX 78207 (877) 565-5222


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/2/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: I ordered dancing shoes for my 9 year old in advance because she has her first solo on 5/17/2014. I order the shoes on 5-3-14. There is a defect in shoes, the nails are popping inwards causing discomfort and unbearable after the first 15 minutes of wearing them. Mariachi Connection asks to return the product thru their return service, but the driver never shows up, and they do not want to replace them in timely manner and now since its too late to get the replacements and my daughter is going to miss her First Solo, I do not want these shoes, and they are stating no refund policy now. Very poor service and Very unprofessional staff and service.

Desired Settlement: I need my full refund back to the credit card.

Business Response: We have contacted the customer regarding the complaint and have resolved the issue at hand. we are exchanging the shoes for him and once again attempting to pick up the damaged pair. We did send UPS out initially but the customer was unavailable for pick up. Attached are the emails between us, and we have had a conversation over the phone today confirming the next pick up attempt and that I will be sending out the replacement shoe to him. 
 Please give me a call if you have any questions or need any more information. 

Thank you, 
***** *******

Store Manager
The Mariachi Connection, INC.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Mariachi Connection
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)