This Business is not BBB accredited
Phone: (210) 271-3655 View Additional Phone Numbers 2106 W Commerce St, San Antonio, TX 78207
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mariachi Connection include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Rene Benavidez, VP Ms. Josie Benavidez, President
Dancing Supplies Musical Instruments - Dealers Musical Instruments - Supplies & Accessories Shoes - Retail Dance Apparel
Alternate Business NamesThe Mariachi Connection, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
2106 W Commerce St
San Antonio, TX 78207 (877) 565-5222 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (877) 565-5222(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I ordered dancing shoes for my 9 year old in advance because she has her first solo on 5/17/2014. I order the shoes on 5-3-14. There is a defect in shoes, the nails are popping inwards causing discomfort and unbearable after the first 15 minutes of wearing them. Mariachi Connection asks to return the product thru their return service, but the driver never shows up, and they do not want to replace them in timely manner and now since its too late to get the replacements and my daughter is going to miss her First Solo, I do not want these shoes, and they are stating no refund policy now. Very poor service and Very unprofessional staff and service.
Desired Settlement: I need my full refund back to the credit card.
We have contacted the customer regarding the complaint and have resolved the issue at hand. we are exchanging the shoes for him and once again attempting to pick up the damaged pair. We did send UPS out initially but the customer was unavailable for pick up. Attached are the emails between us, and we have had a conversation over the phone today confirming the next pick up attempt and that I will be sending out the replacement shoe to him.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/22/2012||Problems with Product/Service|